Community Associate, Prose
Office located in Williamsburg, NY
Personalized hair care
Be an early applicant
Personalized hair care
201-500 employees
Be an early applicant
Office located in Williamsburg, NY
201-500 employees
Company mission
To create haircare that’s one-in-a-million.
Role
Who you are
- 1-2+ years experience in social media community management for a brand or agency—including responding on behalf of a brand across social platforms
- Commitment to listening and advocating on behalf of customers—and strong sense of urgency to prioritize customer support
- Strong knowledge of Instagram, TikTok, Facebook, Pinterest, Twitter, and Youtube
- Has a finger on the pulse of pop culture trends, and current events
- Excellent writing skills, able to seamlessly deliver educational information with personality and wit, as well as navigate challenging public questions and comments with excellent judgment
- Strong collaboration skills
- Ability to interpret social conversations that put the brand at risk and elevate immediately
- The ability to learn quickly and to work in a fast-paced, ever-changing environment
- Calm under pressure with a positive, can-do, team-focused mentality — there is no task too small!
- Knowledge of the beauty/haircare industry, or has worked in the beauty industry prior is a plus
- Experience using social listening and community management tools (Meltwater, Sprout Social, or other), and analytics platforms is a plus
- Flexibility on the weekends to keep an eye on general social conversations
What the job involves
- The Prose team is looking for a Social Community Associate who sits within our social team, reporting to our Senior Manager of Social Media and Community, but works closely with customer experience, influencer, and has a highly visible presence throughout the Prose organization and our customer-facing platforms.
- The Prose Social Community Associate is responsible for maximizing brand reach as well as providing best-in-class service to our community of customers, prioritizing engagement on paid social ads.
- In addition, this role will report on current social topics and relevant industry trends to help broaden our social and influencer content.
- By using thoughtful engagement strategies, this role will balance customer advocacy with proactive relationship building to help increase brand awareness and grow a sustainable brand community
- Social Media Community Response
- Respond to comments and mentions in a timely manner, focused on paid & organic social platforms (Facebook, Instagram, Twitter, TikTok, YouTube, etc)
- Handle CX-related issues in partnership with Customer Experience team to ensure best-in-class customer service experience for social media audience
- Escalate and work through negative social interactions with Senior Manager to provide excellent service regardless of the sentiment
- Reply to consumer comments and reviews on additional platforms such as the Prose brand blog
- Respond to partnership outreach via DMs in a timely manner
- Community Engagement
- Help foster a community across all social platforms by providing personalized responses, showing support to our customers, and giving proper customer service to all Prose members and prospects
- Proactively interact with like-minded influencers, industry professionals, and brand accounts on a daily basis to build relevant relationships and capitalize on social engagement
- Review, track & interact with user-generated content across social media, including Instagram Stories mentions
- Regularly interact with influencer and potential brand partners to seed product, foster community, and promote brand loyalty
- Ideate, plan, and execute community-specific events and activations to build loyalty and excitement around Prose
- Community Platform Management
- Oversee day-to-day management of private community Facebook Group and Instagram broadcast channels
- Create monthly calendars, draft, and post engaging content within private groups with the goal of fostering community and enticing conversations
- Manage regular giveaways, sweepstakes, and other community building activations in partnership with our operations, marketing, and CX teams
- Customer Insights & Advocacy
- Regularly share consumer feedback on ads and marketing campaigns to help guide future ad creative & brand priorities
- Report on what the community wants to see & hear from us as well as what is trending in the world of beauty using tools such as Spate to inform findings
- Tag & track customer feedback and requests, communicating all urgent customer needs to relevant departments for troubleshooting
- Become an expert on our experience, our product, our ingredients, and our customer
- Become an expert in social listening tools and work with cross-teams to share out relevant industry insights, community sentiment about Prose, and more
Our take
Prose's products stem from the recognition that each individual's hair is unique, with various types and textures. Embracing this diversity, the company believes in the power of personalization to ensure everyone can access the hair care they truly need. To combat the one-size-fits-all approach of the hair care industry, Prose offers bespoke hair care solutions.
Amidst a booming trend of health and beauty personalization, Prose stands out among its competitors in the bespoke hair care arena. What sets the company apart is its unwavering commitment to the environment. Having achieved a significant milestone by becoming the first carbon-neutral custom beauty brand, attaining climate neutrality in 2021.
Prose's success has attracted substantial investments and interest, underscoring the industry's confidence in its products. With increased funds, the company aims to scale its operations and reach a broader customer base. As the demand for personalized beauty products continues to rise, the market is expected to expand, offering Prose ample opportunities for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company benefits
- Company sponsored health care plan (medical, dental and vision plans)
- $125 monthly wellness allowance
- Free lunch in office, weekly and an abundance of office snacks
- A Competitive and flexbile PTO policy
- 401k + matching
- FSA and commuter benefits
Company HQ
Williamsburg, NY
Leadership
Arnaud Plas
(CEO & Co-Founder)Former VP of Digital and eCommerce Strategy at L'Oréal, where they previously also worked as Skincare Group Manager and as Styling and Mencare Group manager.
Nicolas Mussat
(CTO & Co-Founder)Previously CTO at Meilleurs Agents. Former R&D Engineer at Delos France.
Catherine Taurin
(R&D Advisor & Co-Founder)Former R&D and Purchasing Director at CTRC Jf Lazartigues. Previously R&D Manager, Dyes Products and Haircare Products at Ales Groupe.
Paul Michaux
(Product & Co-Founder)Worked as Special Projects Manager, Corporate Strategic Marketing for L'Oréal. Former Assistant Brand Manager, Marketing Development at Parfums Christian Dior.
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