Junior Developer Support Engineer, Algolia

• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
• Experience with web development, REST APIs, and database management
• { 1 - 2 } (dependent on level of seniority we are looking for) years of experience in technical customer support, supporting SaaS enterprise software ideally
• Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
• Ability to handle and prioritize a portfolio of tickets at various stages of resolution
• Excellent spoken and written English skills.
• Ability to work in an on-call rotation

Desirable

• As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers
• We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success
• YOUR ROLE WILL CONSIST OF:
• Handling technical requests via web and email support channels
• Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles
• Submitting bug reports to the Engineering team for problems needing attention
• Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team
• Contributing to internal and external knowledge bases
• Participating in internal projects to improve processes and tools