Partner Solutions Architect, Glean
$140-240k
Listed salary is applicable to CA only
More information about location
Enterprise search and knowledge management
Open for applications
Enterprise search and knowledge management
201-500 employees
Open for applications
$140-240k
Listed salary is applicable to CA only
More information about location
201-500 employees
Company mission
To bring people the knowledge they need to make a difference in the world.
Role
Who you are
- Communication: professional presentation and interaction skills with partners, customers, and internal teams
- Project planning: plan and execute the implementation of partner and customer projects
- Self-motivated: a proactive approach to delivering service to partners and customers
- Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
- Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
- Pre or Post-sales Solution Architect experience in a product-led company is a huge plus
- Software development experience in at least two of the following: Python, Java, Go
- API and custom data integration experience in a Hybrid or SaaS environment
- Technical debugging: log analysis, code analysis, end-to-end transaction tracing
- Networking expertise: a deep understanding of networking, including cloud and on-premise networking
- Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
- Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
- Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders
- Bachelor’s Degree in Computer Science or equivalent with at least three years of industry experience, or
- Masters in Computer Science or equivalent with at least one year of industry experience
What the job involves
- Glean is seeking a talented Partner Solution Architect (PSA) to join our rapidly expanding, venture-backed startup
- You will be the primary technical advisor to our partners, focusing on Global Systems Integrators and ISV partners, where the architecture and integration demands are high. You will guide partners through their architecture, design, and implementation of Glean within their enterprise architecture, both for themselves and for end customers
- Partner Solutions Architects are responsible for the overall technical relationship between customers, partners, and Glean. Solutions Architects lead activities such as architecture reviews, white-boarding sessions, demos, and technical workshops. They collaborate with other teams such as sales, customer success, support, product teams, and the Glean partner ecosystem
- This role will report into our Solutions Architect team underneath Customer Success, and dotted line report into our VP of Partnerships
- Establish and maintain your role as the partner’s primary technical advisor. Think of yourself as the CTO of the partner relationship
- Work with partners to onboard new data sources, build custom connectors, and implement custom integrations of Glean into their customers’ work environments and business application architecture
- Build and provide tools, templates, and documentation (best practices, technical content and new reference architectures e.g. white papers, code samples, blog posts) for partners to leverage when integrating Glean into their customers’ business application stacks
- Provide training and guidance to partner technical resources to enable them to manage, support, and extend Glean in their customers’ environments
- Identify opportunities with the partners to expand the use of Glean within their customers’ business application architecture
- Align technical plans between partners and Glean’s Sales and Customer Success teams to ensure priorities between Glean and the partners are fully aligned and executed against
- Assist with issue identification, troubleshooting, and remediation for your assigned partners through resolution
- Work with Product Management and Engineering to drive improvements to the product helping partners expand their adoption of Glean
- Be an active member of the Glean customer technical community
- Note: this role is not responsible for partner management or maintaining partner relationships
Our take
Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.
With so many SaaS apps being used by modern day companies, overwhelm and inefficiency inevitably enter the equation. Glean’s search engine is proving popular for how it unifies and centralizes all these distributed tools and data.
It’s been quite a start to life at Glean, having only emerged from stealth in 2021, it received a $1 Billion valuation in early 2022, thus achieving unicorn status, and has received nearly $400 million in funding so far. The SaaS platform is already used by some major companies including Grammarly, databricks, and Rubrik.
That Glean was co-founded by a quartet with senior experience at Google, Microsoft, Uber, and Facebook stands the company in good stead. However, it’s the fact that its search engine is solving a new, but very real problem in the workplace that’s seen its popularity surge so quickly, which it’s likely to continue to do in the future. Its adaptability to include new AI capabilities to its platform, such as generative AI, has Glean well set to see further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2024
$260m
SERIES E
Feb 2024
$200m
SERIES D
Total funding: $655m
Company benefits
- Medical, dental, and vision for you and yours
- Competitive compensation and stock options
- 401k contribution
- Flexible work (3 days a week in the office), though we believe in folks working where they can be most effective
- Company events, from weekly happy hours to our annual company retreat
- Flexible hours, unlimited PTO, and company-wide winter break shutdown
- Transparent culture
- Learning and development stipend
- Free meals with lunch and dinner options every day
Company values
- One together – We leave our egos behind to forge a trusting, inclusive, and transparent environment
- Customer obsessed – We relentlessly work to solve customer problems and focus on product quality and excellence
- Owners – We take responsibility for our company, product, and culture, leaving things in a better state
- Think big, start small – We dream big and solve hard problems through continuous learning and rapid iteration
- Beyond boundaries – We are eager to learn and grow. We help each other thrive and aren’t afraid to try new things
Company HQ
Evergreen Park, Palo Alto, CA
Articles
Leadership
Arvind Jain
(CEO)Former Engineer at Google and Microsoft. Is the co-founder of high growth startup Rubrik, which delivers data security and operational resilience for enterprises.
Piyush Prahladka
(Software Engineer)Prior to joining the co-founding team at Glean, they worked as a Senior Staff Software Engineer at Google, then as an Engineering Lead at Uber.
Tony Gentilcore
(Product Engineering Lead)Former Developer at At&T and TJC Labs. For ten years, served as a Senior Staff Software Engineer at Google, including a spell as Founder and Tech Lead / Manager of the Chrome Speed Team.
TR Vishwanath
(Engineering Lead)Before co-founding Glean, was a Principal Software Engineer at Facebook after spending eight years at Microsoft as a Software Design Engineer, then Principal Development Lead.
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