Customer Success Manager, LiveEO

• This role is ideal for a customer-centric professional who thrives in fast-paced, high-growth environments and is passionate about enabling enterprises to leverage geospatial intelligence for better business outcomes
• 5+ years of experience in customer success, technical account management or similar, preferably in SaaS
• Proven ability to manage large enterprise accounts and handle various internal and external stakeholders
• Experience in managing the full customer journey including discovery, value mapping & realization
• Strong analytical and problem-solving skills, proactive work style and ability to work independently
• Proven ability to thrive in fast-paced environments where priorities and products evolve rapidly
• Strong communications and presentations skills
• Proactive self-starter, excited by driving own projects and used to working in an evolving startup environment with room for ideas and creative solutions
• Willingness to travel to customers in North America for customer visits and validation field trips up to 40% on average
• Willingness to work in international teams
• Domain expertise in GIS, Remote Sensing, and geospatial

Desirable

• As a Customer Success Manager, you will be the trusted advisor and advocate for our customers, ensuring they maximize the value of our Treeline and SurfaceScout Monitoring solutions.
• You’ll own the full customer lifecycle, from onboarding to expansion, driving engagement, retention, and long-term success while closely collaborating with our sales, product and delivery teams. You’ll work closely with leadership to further evolve our Customer Success strategy while managing key accounts.
• Build and maintain strong, long-lasting customer relationships with our customers, acting as their primary point of contact
• Onboard and train new customers (remote and onsite) and ensure they are set up for success and smooth product adoption
• Engage proactively, track customer KPI, anticipate challenges and manage risks
• Identify up-/cross-selling opportunities an co-own contract renewal and expansion with sales
• Build up domain and product knowledge to act as your customer’s trusted advisor
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
• Create tailored success plans aligning our product’s capabilities to customer business objectives to generate value
• Act as Voice of the Customer and provide ongoing feedback on product improvements to product teams