Support Specialist, Hummingbird
More information about location
Anti-money laundering platform
Be an early applicant
Anti-money laundering platform
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To fight financial crime using better communications and technology.
Role
Who you are
- Strong technical troubleshooting skills, experience diagnosing and reproducing and escalating bugs. Experience with APIs, SQL, and familiarity with coding languages, Workato or other iPaaS solutions is a plus
- A problem-solving mentality, someone who is motivated to own customer issues from start to finish and finds satisfaction in resolving complex challenges
- Ability to learn and adapt quickly, thriving in an environment where new tools, technologies, and workflows are constantly evolving
- A collaborative communicator who enjoys working cross-functionally, engaging with various teams including engineering, product, and customer success to resolve customer issues
- Professional and articulate, with a talent for building rapport and providing quality customer service, ensuring customers feel heard and supported
What the job involves
- We are looking for a Support Specialist, a role that will be at the forefront of helping our customers fight financial crime
- In this position, you’ll handle a wide range of technical and functional inquiries, from providing expert level support to users on how to effectively navigate and utilize our SaaS platform, to understanding specific filing requirements for regulatory compliance, to troubleshooting complex API integration issues
- You will become deeply familiar with our platform, helping our customers leverage the full range of our product features to fight financial crime more effectively
- Field and resolve a wide range of support inquiries, from general product usage questions to more technical support for API integration and troubleshooting
- Own the communication with customers, keeping them informed and updated while working closely with TSEs, engineering, and other teams to ensure issues are resolved promptly and effectively
- Expand your technical skills- you're eager to deepen your expertise in areas like APIs, SQL, and more, to provide even more effective and advanced support
- Enhance support processes - you're looking to own the process, from ticket creation through escalation and resolution, ensuring a seamless experience for customers and improving overall efficiency
- Contribute to meaningful work by assisting customers in their efforts to fight financial crime, knowing that your role has a direct impact on protecting businesses and communities
- Drive efficiency of support processes leveraging technology such as AI
Our take
Hummingbird is an anti-money laundering (AML) platform designed to make it easier for financial companies to identify, track, and report suspicious activity. Up to $2 trillion is laundered every year across the world, and less than 1% of this laundering is caught by compliance teams; Hummingbird is hoping that its software can change this.
The company is led by co-founders with backgrounds in risk, data science, software engineering, and digital payments, so it's not hard to see where its expertise comes from. Not satisfied with the results that firms achieve using spreadsheets and other traditional tools, Hummingbird offers an automated solution to compliance and AML.
What makes Hummingbird stand out from competitors is its simplicity and ease of use: it's the only AML platform that allows customers to get started without setting up initial integrations. One of Hummingbird's biggest challenges will be ensuring its software can keep on top of emerging money-laundering technologies designed to get around platforms just like this one.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2021
$30m
SERIES B
Jul 2020
$8.2m
SERIES A
Total funding: $41.2m
Company benefits
- 401k plan
- Flexible health/vision/dental coverage
- Monthly health & wellness stipend
- Flexible working arrangements and work/life balance
- Reimbursement for mental health & reproductive coverage
- Remote first with periodic team get-togethers
Company HQ
Financial District, San Francisco, CA
Leadership
Joe Robinson
(Co-Founder & CEO)Founder & Producer at Designers and Geeks. Former Vice President of Risk and Data Science at Circle.
Jesse Reiss
(Co-Founder & CTO)Former Director of Engineering at Square and Software Engineer at Wonderhill.
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