Senior Backend Engineer, Symbl.ai
Conversation intelligence platform for developers
Open for applications
Conversation intelligence platform for developers
21-100 employees
Open for applications
21-100 employees
Company mission
To elevate the quality of human life through every conversation.
Role
Who you are
- Possess 10+ years of experience in backend engineering, including expertise in Node.js, Python, or Java
- Be well-versed in machine learning engineering and data-driven solutions
- Demonstrate a strong foundation in API development, data pipelines, and microservices architecture
- Showcase proficiency in cloud-based technologies and distributed systems
- Have a track record of designing and implementing scalable, high-performance backend systems
- Be a proactive and collaborative team player who is committed to pushing the boundaries of technology and innovation
What the job involves
- As a Backend Engineer at Symbl.ai, you will play a pivotal role in developing and maintaining the backbone of our systems, including our new product, Nebula
- Your expertise in backend engineering and machine learning will be crucial in driving our technological advancements forward and ensuring the highest standards of performance and reliability
- As a Backend Engineer at Symbl.ai, you will have the opportunity to work remotely from the United States and contribute to our mission of pushing the boundaries of technology
- Develop, maintain, and optimize the backend systems, including Nebula, while ensuring their scalability and robustness
- Collaborate with cross-functional teams to design and implement high-performance, data-driven solutions
- Utilize your machine learning engineering experience to enhance our systems and deliver data-driven insights
- Troubleshoot and resolve technical challenges, ensuring the reliability and efficiency of our backend systems
- Stay up-to-date with the latest industry trends and technologies to continuously improve our systems
- Contribute to the development and maintenance of API endpoints, data pipelines, and microservices, making a significant impact on our product offerings
Application process
- Email with your cover letter including any relevant links to Github or your recent publications
Our take
Data analytics has changed the way businesses operate - what customers buy, how often, what they nearly buy, etc. An individual’s online experience is full of data, telling a business what’s working, what’s not, and how they can change. But what’s much harder is to collate data from, say, a customer service phone call. That’s where Symbl comes in, with its conversation intelligence software.
Symbl boasts a hefty set of features, including topic and ‘sentiment’ recognition, automatic transcription (with identification of multiple speakers in over 30 languages), as well as question and answers analytics and keyword detection. It’s a thoroughly impressive package, with usages like data analysis from customer calls and performance reviews for customer support or sales teams.
Within the realm of human voice analysis, Symbl has impressive capabilities. But conversation intelligence is a market with other big players, like Gong or Chorus.ai. While Symbl’s features are technically more impressive than those of Gong, Symbl falls short on holistic analysis including SMS and email, which can provide a clearer picture. Symbl works well but has tough competitors to differentiate itself from.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$17m
SERIES A
Dec 2020
$4.7m
EARLY VC
Total funding: $23.7m
Company benefits
- 100% covered health coverage for you, and 90% for your love ones
- 100% covered Life & AD&D, and short-term disability coverage for you
- 401(k) with 3% matching
- Continued education and professional development stipend
- WFH and Wellness stipend
- 18 paid holidays
- Unlimited PTO
- Flexible schedule
Company values
- Connect not transact
- Be self-aware
- Obsess over customer value
- Stay curious
- Commit to growth
- Empower each other
- Do not settle for mediocrity
Company HQ
Pike Pine Retail Core, Seattle, WA
Articles
Leadership
Toshish Jawale
(CTO)Previously worked as a Software Engineer at Media Magic Technologies, was Co-founder of TimeNome, Co-Founder & CTO of upa.io, and was a Software Architect at Amdocs.
Surbhi Rathore
(CEO)Former Software Engineer at Nevis Networks, and Software Development Team Lead at Amdocs. They are also currently an Ambassador for Women in AI and a Member of the Forbes Technology Council.
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