IT Engineer, Veeva
$65-105k
Cloud-based software for life sciences
Open for applications
Cloud-based software for life sciences
1001+ employees
Open for applications
$65-105k
1001+ employees
Company mission
Building the Industry Cloud for Life Sciences
Role
Who you are
- We are looking for someone with a strong service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region
- 2+ years of experience in a desktop support role within a global organization across multiple regions and time zones
- Excellent verbal/written communication
- Experience in supporting Microsoft Windows, Mac OS, and Chrome OS
- Experience with G Suite and Office365
- Can troubleshoot hardware/software issues for Windows and Apple devices
- Can perform software installations and upgrades for various types of applications
- Excellent verbal and interpersonal skills
- Shows a history of giving excellent customer service and focus
- Highly motivated individual with experience getting things done in a fast-paced environment
- Able to travel within North America
Desirable
- ITIL, CompTIA, and/or Microsoft certifications
- Knowledge of general IT security controls and best practices
- Cisco Meraki knowledge
- Experience documenting IT applications and training users
- Knowledge of asset management best practices
- Previous experience with cloud/SaaS and/or virtualization technologies
What the job involves
- Veeva Systems is looking for an onsite IT Engineer (End User Services) to support our employees in our new Boston, MA office and throughout the Americas
- The successful candidate will be someone with a broad skillset / background in the field of End User Support and IT Infrastructure, a self-starter who can balance day to day operations with speed and efficiency while still planning and working towards long term goals
- Your day-to-day role will be very hands on managing end to end desktop support, from procurement to deployment, and ensuring our employees have the IT services and support they need to be productive
- Interact with internal clients to help resolve all levels of IT-related issues and provide answers in a timely manner
- Executive support as needed
- IT account and asset management for onboarding/offboarding of employees
- Diagnosis and repair of end-user devices
- IT ticket management
- Resolution of escalated technical IT matters
- Manage and deploy corporate PCs/Macs
- Support company events
- Support conference room hardware (Zoom Rooms) setups and troubleshooting
- Coordinate warranty repairs
- Ship, recycle, and dispose of devices
- Assist in the management of hosted IT applications (Google G Suite, O365, Zoom, Okta, etc.)
- Participate in staffing the Virtual Walk-up (open Zoom Room) for end users who need help
- Provide occasional on-call weekend support
- Look for ways to improve current processes and make suggestions for improvements
Our take
Veeva was created out of a predicted need for cloud-based enterprise software at a time when this software was nascent, and when current systems were archaic and cumbersome to use. By focusing on the life sciences sector, the company fills a niche to help some of the most operationally complex businesses run efficiently.
Veeva has managed to position itself as the go-to solution for large and growing companies in the life sciences sector by offering fully comprehensive cloud solutions that support the most critical functions from R&D to commercial.
The company has over 800 customers, ranging from the world’s largest pharmaceutical companies, such as AstraZeneca, to emerging biotechs. For future growth, Veeva looks to the continual development of its services and expansion of its customer base. Its 2024 launch of the Veeva Compass Suite for commercial data products gives a more comprehensive view of patient information and exemplifies how Veeva is strengthening its product to meet future challenges.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Fitness and wellness reimbursement
- 2% salary towards personal development
- Childcare vouchers
- Work anywhere
- Home internet reimbursement
Company values
- Do the Right Thing
- Customer Success
- Employee Success
- Speed
Company HQ
Pleasanton, CA
Articles
Leadership
Matt Wallach
(Board Member)Previously Chief Marketing Officer at Health Market Science for 2 years and General Manager - Pharmaceuticals & Biotechnology at Siebel Systems for 5 years.
Peter Gassner
(CEO)Previously Staff Developer at IBM for 5 years and SVP of Technology at salesforce.com for 2 years
Salary benchmarks
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Diversity, Equity & Inclusion at Veeva
Eric Seburyamo (Chief Diversity Officer)
- Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity Makes Us Stronger It brings forth diverse perspectives and new ideas, and fuels innovation. Diversity also makes Veeva an exciting and fun place to work. Diversity comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, and life experience shape us all into unique people. At Veeva, we respect the individual first and value our people for who they are and their unique contributions they bring to our teams. Veeva strives to foster a culture of inclusion where everyone feels comfortable being their true selves and can do their best work.
- Diversity Communities: Our people shape Veeva culture. As part of our commitment to fostering a culture of inclusion, Veeva has launched the Veeva Diversity Communities. The employee-led communities are actively involved in Veeva’s efforts to grow a diverse workforce, raise awareness of social issues and celebrate our global team's diverse cultures and backgrounds.
- Company-wide webinars focused on Diversity and Inclusion: We produce webinars and fireside chats highlighting inspiring people inside and outside of Veeva on topics related to diversity, inclusion, and leadership.
- Internal training for managers focused on Diversity and Inclusion We developed an internal training focused on key concepts for executing our diversity and inclusion goals. The training focuses on: Why diversity, equity and inclusion is critical to workplace success for both you and your team Best practices for incorporating diversity and inclusion into our hiring and team development processes How biases, stereotypes and microaggressions can impact the employee experience Actionable steps you can take to practice inclusive leadership
- Talent Attraction: Expanding our talent attraction efforts and training our talent attraction team to ensure we are engaging with a diverse talent pipeline to better our chances of hiring the best people
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