Collection Specialist, HiBob
+ Company share options plan
2+ days a week in office
A modern HR platform powering productivity, engagement, and retention
Job no longer available
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Job no longer available
+ Company share options plan
2+ days a week in office
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- We seek a proactive and detail-oriented Collection Specialist to help manage and optimize our collections process
- If you thrive in problem-solving, enjoy working with automated payment systems, and have a keen eye for detail, we’d love to hear from you!
- 2-3 years of experience in collections and billing
- Strong proficiency in Microsoft Office (Excel & PowerPoint)
- Experience with NetSuite (a must)
- Strong analytical and data-driven mindset
- Excellent communication and negotiation skills
- Ability to work independently, take initiative, and adapt to an evolving automated environment
Desirable
- Bachelor’s degree in finance, accounting, or a related field
- Experience working with global teams
- Experience with Salesforce
What the job involves
- In this role, you’ll take ownership of outstanding invoices and payments, working independently to minimise profit loss while ensuring a smooth and efficient workflo
- Manage and oversee the collection of outstanding invoices, ensuring timely resolution while following company policies
- Proactively communicate with customers (via email and phone) to address billing inquiries and facilitate collections
- Monitor daily incoming payments through an automated system, ensuring accuracy and proper reconciliation with company records
- Analyse and report on aging accounts, disputes, and collection trends to support financial decision-making
- Develop and implement strategies to improve collection efficiency and success rates
- Prepare, monitor, and evaluate collection performance metrics and goals
- Collaborate with cross-functional and global teams to align collection efforts and optimize financial processes
- Enforce credit policies and procedures to ensure smooth operations and prevent excessive credit exposure
- Participate in key strategic initiatives and support ad hoc financial projects as needed
Salary benchmarks
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme
- Birthday day off: Take the day off and receive a special gift
- Cash allowance for health insurance
- Travel season ticket loan
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
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