Account Manager, Litmus
Offers stock options
Email marketing platform
Job no longer available
Email marketing platform
201-500 employees
Job no longer available
Offers stock options
201-500 employees
Company mission
To empower marketers to send great email, every time, to create a world where everyone has meaningful and relevant experiences with their chosen brands.
Role
Who you are
- Current experience as an Account Manager or Customer Success Manager in a B2B SaaS company with demonstrated success in meeting upsell and renewal metrics
- Prior experience selling into agencies and/or marketing departments of major brands, retailers, and technology companies is highly preferred
- Impeccable customer skills with a strong sense of empathy and integrity
- Organized, process-oriented, and analytical; you're able to identify and mitigate sales and product obstacles creatively and quickly
- Innate ability to collaborate with, and influence, people who do not work for you
- You’re an entrepreneur, excited by the prospect of building a patch of business and hitting quarterly and annual targets
- Biased towards action; you're self-motivated and work well autonomously within a team setting
- Hands-on CRM system experience facilitating pipeline and forecasting
- Nice to have:
- Working knowledge of the email creative process and/or where Litmus fits into the marketing technology stack is a plus
What the job involves
- As an Account Manager, you will build relationships with customers to become a trusted advisor, oversee their adoption of the Litmus platform, and to promote best practices to continually drive incremental value and return on their investment
- Through these relationships and direct work with our customers you will be responsible for renewing customers and upselling to meet or exceed quarterly and annual targets
- Work to strengthen relationships with key decision makers by connecting their business needs and goals with Litmus core product and services
- Host check-in meetings with customers to demonstrate new products and features, gauging opportunities for new revenue streams
- Use your subject matter expertise of the Litmus suite of products (and the broader email marketing ecosystem) to develop proposals and solutions that customers can’t live without
- Maintain data integrity by accurately logging/updating daily activity, forecast, and opportunity information in Salesforce
- Collaborate within the Account Executive team to leverage our installed base, finding additional upsell opportunities across our enterprise customers
Our take
Having an effective way of verifying content that reaches consumers makes for more efficient advertising. Litmus is a testing service that allows for marketing professionals to test, analyze, and improve emailed content. They now have more than 700,000 users across multiple industries, including 80% of the Fortune 100 companies.
Litmus provides a variety of features for email marketers. Clients can test content to seek how the audience appropriate it and strengthen content accordingly. Content can be viewed based on readership to identify what content works and what content is lacking. Most importantly, Litmus’ analytics are applied across digital platforms, including search, social and paid campaigns, to improve marketing performance.
With Litmus’ innovative effort to use codeless campaign building, they are poised to continue their growth within the multi-billion dollar advertising industry. Sedinblue, Mailchimp and MailerLite are among the primary competitors in this market, vying to incorporate technology such as QR codes, cookieless advertising and video advertising to improve sales. With almost $50 million raised in funding, Litmus’ unique approach to improving email marketing has set a standard for future efforts in online marketing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Oct 2015
$49m
LATE VC
Total funding: $49m
Company benefits
- Great salary and stock options, comprehensive health care benefits, and a generous retirement plan match
- You’ll receive 28 days of paid vacation—on top of team retreats and public holidays
- A platform for good: Affinity Groups, a culture of Diversity, Equity & Inclusion, and volunteer days—creating belonging for all is in our DNA both inside and outside of work #bebeyondlitmus
- Remote-first culture. No matter where you are, you’ll feel connected to the team
- We take family seriously and offer flexible schedules and generous parental leave programs
- We give you great tools and tech to do your best work: Hardware, software, and home- and office setups
Company HQ
Central Square, Cambridge, MA
Leadership
Paul Farnell
(Board Member)Paul started their career by founding Salted.com, where they worked as Designer until 2008. They co-founded Litmus in March 2005, serving as CEO until 2017 and since then as Board Member, to found Any One Thing in 2018.
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