Senior Site Reliability Engineer, Kody
Agentic commerce platform
Be an early applicant
Agentic commerce platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To bring the ease and optionality of online payments to brick and mortar businesses.
Role
Who you are
- 5+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Infrastructure roles supporting mission-critical production systems
- Strong hands-on experience with AWS, Kubernetes (EKS), Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and modern observability platforms
- Deep understanding of distributed systems, cloud-native architectures, high availability, disaster recovery, capacity planning, and performance optimization
- Proven experience operating payment, banking, fintech, or other highly regulated systems with stringent security, compliance, and uptime requirements
- Strong knowledge of SRE principles, including SLOs, SLIs, error budgets, incident management, alert governance, and operational excellence
- Demonstrates strong ownership and accountability, taking end-to-end responsibility for service reliability and customer impact
- Possesses a strong sense of urgency during production incidents while maintaining sound judgment and structured decision-making under pressure
- Applies a systematic and methodical approach to troubleshooting, root-cause analysis, and incident resolution in complex distributed environments
- Data-driven mindset with the ability to leverage metrics, telemetry, trends, and service-level indicators to prioritize reliability investments and operational improvements
- Proven ability to lead cross-functional incident response efforts, coordinate stakeholders, and communicate effectively during high-severity production events
- Champions a culture of operational readiness, continuous learning, post-incident improvement, and blameless accountability
- Demonstrates strong mentoring and technical leadership skills, influencing engineering teams to build reliable, scalable, and resilient systems by design
What the job involves
- Kody is seeking a Senior Site Reliability Engineer to ensure the reliability, availability, scalability, and operational excellence of our global payment platform
- You will own production observability, incident response, service-level management, and cloud infrastructure reliability across mission-critical payment processing systems operating in Europe, Asia, and North America
- Participate in a follow-the-sun production on-call rotation as a primary incident responder
- Diagnose, triage, mitigate, and coordinate resolution of production incidents across payment services, Kubernetes platforms, databases, messaging systems, and cloud infrastructure
- Define and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes
- Drive reliability improvements through automation, observability, capacity planning, performance optimization, and post-incident reviews
- Partner with engineering teams to improve resilience, security, and operational maturity in PCI-DSS-regulated environments
- Lead incident management during SEV1/SEV2 events and improve response effectiveness and MTTR
- Cross-Border Collaboration: Act as a key technical bridge between our US operations and international engineering hubs, leveraging bilingual communication to streamline complex technical alignment
- Continuously drives engineering excellence through iterative improvement, automation, standardization, and elimination of operational toil
Our take
Recently, fintech innovators have been pushing to try and make brick-and-mortar commerce competitively seamless with online shopping. One area of focus is payments: how to offer them fast, directly and hassle-free. Kody is here to solve this issue for the hospitality sector.
Kody offers hospitality businesses an agentic commerce platform with embedded payments, which delivers a radically simpler and more cost-effective means of managing payments. Although there is competition in the space, Kody's all-in-one proposition gives it a vital edge.
With its comprehensive offering, Kody seeks to displace legacy POS providers. Strong funding supports it in this goal, enabling the company to pursue further development of its platform and the broadening of its reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2024
$20m
SERIES A
Nov 2022
$5m
EARLY VC
Total funding: $30.9m
Company benefits
- 25 days of holiday per year that increases to 27 after two years of service
- +1 bonus day per year to be taken on an occasion of your choosing
- Remote first and flexible working, with an option to work from our office in a WeWork in Shoreditch (completely optional)
- Enhanced maternity and paternity leave
- £1,000 annual learning and development allowance
- £200 once-off budget to make your home office set-up comfy
- Work from abroad for part of the year (subject to tax laws and customer needs)
Company HQ
London, UK
Leadership
Yoyo Chang
(CEO & Founder)A Cambridge grad who went on to found IIC Holdings and VC firm Nerd Ventures.
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