Support Specialist, LEAP Legal Software

• Accounting or Law would be an advantage but not essential
• Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers
• Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc
• Experience with Microsoft products including MS Word and Excel
• Demonstrate strong collaborative teamwork and people skills
• Excellent collaborative spirit
• Thrives working with an intellectually stimulating, high-energy team
• Attention to detail, ability to manage time effectively, ability to work independently but within a team environment
• Ability to meet deadlines and commit to team goals

• This role will be reporting to the Support Manager
• The Support Specialist will focus on guiding LEAP customers for various use and installation-related questions
• The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests
• Provide client support and technical issue resolution via email, phone and chat
• Understand client's business/software needs
• Resolve technical issues by guiding clients with specific features of LEAP software products
• Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
• Able to work independently and efficiently to meet deadlines

• 8% Employer Pension Contribution
• Private Health Insurance, including Optical and Dental
• Professional Development Fund - £500 yearly allowance to grow and upscale your career
• £50 a month Gym Contribution - your choice of facility or activity
• Employee Assistance Program
• Monthly Office Socials
• Enhanced Parental Leave
• Yearly Service Rewards
• 25 days holiday (plus 8 bank holidays)
• Cycle to work scheme
• Perkbox Membership
• Life Insurance Cover
• Volunteer Day - We offer 1 day per year for a charity of your choice

Managing a legal practice takes an immense amount of time and skill, and this can draw practices away from their clients. Leap solves this problem by offering a suite of practice management, accounting and collaboration tools.