Technical Writer, Apple

AppleCare Service Content

$140.7-234.7k

Shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan

Mid and Senior level

San Francisco Bay Area

Office located in Sunnyvale, CA

Personal technology company

Job no longer available

Personal technology company

1001+ employees

B2CB2BHardwareSaaSTelecommunicationseCommerce

Job no longer available

$140.7-234.7k

Mid and Senior level

San Francisco Bay Area

Office located in Sunnyvale, CA

1001+ employees

B2CB2BHardwareSaaSTelecommunicationseCommerce

Company mission

Apple's mission is to bring the best user experience to its customers through its innovative hardware, software, and services.

Job

Company

Role

Who you are

If you thrive in fast-paced, highly collaborative environments and are passionate about shaping the future of instructional content, we want to hear from you
3 years experience as a Technical Writer
Proficient in U.S. English grammar and writing
Ability to develop multiple projects simultaneously and deliver quality work under deadline pressure

Desirable

Associate’s or Bachelor’s degree in Technical Writing, Journalism, English, or a related field
Experience as a Technical Writer of hardware repair instructions
Experience repairing consumer electronics hardware
Strong skills in collaboration, problem-solving, and driving alignment in cross-functional teams
Resourceful and self motivated
Excellent communication skills
Excellent attention to detail

What the job involves

We're looking for an experienced technical writer with a proven ability to craft well-structured, clear, concise, and accurate technical documentation while fostering deep collaboration and effective consensus-building across stakeholders
The content you create will be used by technicians worldwide to safely and successfully repair Apple hardware devices
As a Technical Writer, you will collaborate with a multidisciplinary team of engineers, project managers, content strategists, instructional designers, media writers, and production artists to create engaging service content that supports technicians
Research technical topics through observing demos, interviewing SMEs, performing hands-on hardware take aparts, looking up information from databases, and participating in core team meetings
Translate complexity into easily-understandable instructions for readers of varying skill and experience
Write articles to guide technicians through each step of hardware repair procedures, accompanied by reference material such as part lists, screw charts, and functional diagrams
Write in alignment with Apple style guides and tone of voice
Create and manage articles in a content management system
Collaborate with media production team on photo shoots and markups
Upload images and media assets in a digital asset management system
Stay up-to-date with emerging trends in technical writing, performance support, and content strategy, and contribute ideas for content, process, and system improvements

Application process

Posted: Mar 17, 2025

Our take

With a market capitalisation that reached $3 trillion in 2022, Apple is the world's most valuable company. A vertically integrated approach and obsessive focus on the user experience have helped to make Apple one of the most successful companies in the world.

Since taking over at Apple, Tim Cook has been carefully curating the company's reputation as a champion of consumer privacy, trying to set the company apart from others that monetise their users' data.

The company even went as far as to introduce sweeping privacy changes which made it difficult to tailor ads to Apple’s 1bn+ iPhone users. This rocked the $400bn digital ads market, seriously harming the revenue of its bigger rivals in the lucrative industry and forcing them to rebuild their ad infrastructure.

Despite this, the company has been shaken by supply chain issues and moved a considerable amount of its manufacturing from China to India, and increased its Vietnam presence. This is because of multi-pronged production disruption in China, the second largest customer market for Apple, and triggered an estimated 10% revenue drop in the first quarter of 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

204% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (1.8)

Company

Company benefits

Everyone has different needs and schedules, and that’s why we offer medical plans that cover both physical and mental healthcare
In addition, employees have the option to access medical professionals from almost anywhere and get free confidential counselling — virtual or in person
You could also be eligible for help with fitness-related expenses
Our medical coverage plans include family-friendly features such as fertility treatments
Because we know there’s more than one way to bring a new child into your family, we support all kinds of new parents with paid leave and our gradual return-to-work programme
You also get paid time away if you need to care for an ill family member and free guidance to help you find support for childcare, elderly care, legal referrals and more
At Apple, we make sure women earn the same as men performing similar work. As part of that effort, your salary history is history — we won’t ask
Every employee here also has the opportunity to become an Apple shareholder, because all are eligible for stock grants and also a discount when purchasing Apple stock
To help you prepare for retirement, our pension can help you meet your savings goals. And to help you prepare for the unexpected, you’ll have the security of multiple forms of income protection
Plan on developing both professionally and personally. Apple University creates classes, seminars and beyond-the-classroom tools that help employees understand Apple’s culture, organisation, values, and role in the world. You can sharpen general business and software skills through online classes
For more formal education related to advancing your career at Apple, we’ll reimburse you for certain educational expenses, including tuition
Whether you’re exploring personal pursuits, welcoming a new child or caring for a family member, rest assured that you’ll have paid time away when you need it most
When you give money to an eligible organisation, we’ll match your donations one-for-one, so your contribution is doubled. And if you choose to donate your time, we’ll contribute US$25 for every hour you volunteer. Whether you donate time or money, Apple will match your contributions up to US$10,000 a year
Get the world’s best prices on the world’s best products — Apple products. You’ll also get deals on great third-party accessories
And there are services to help you manage life’s day-to-day tasks: dinner reservations, pet-sitters, shopping, personal travel, financial guidance and more

Company HQ

Cupertino, CA

Leadership

Tim Cook

(CEO, not founder)

Joined Apple in 1998 and held various senior roles before being promoted to CEO in 2011. Previously Spent 12 years with IBM, most recently as director of North American Fulfilment, where he led manufacturing and distribution functions for IBM’s Personal Computer Company in North and Latin America

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