Provider Ops Coordinator, Upwards
Junior Call Sales Representative
Tech-driven childcare solutions
Job no longer available
Tech-driven childcare solutions
101-200 employees
Job no longer available
101-200 employees
Company mission
To make care accessible to all familes and empower the caregivers who provide it.
Role
Who you are
- We are looking for an individual who is motivated by a strong desire to succeed and is excited to empower childcare providers to maximize their business growth and earning potential
- Previous experience working remotely in a customer-focused facing envionrment, especially if in a sales or user growth-type role
- Familiarity with project management tools such as Slack and Google Suite and desire to learn new tech software
- Understanding how to overcome objections and blockers to keep things moving
- The ability to overcome objections/blockers and be solution-oriented
- Strong communication skills; you will be interacting with childcare providers of different backgrounds
- Self-starter characteristics and a goal-oriented drive
- The ability and desire to work cross-collaboratively
Desirable
- Knowledge of the childcare industry and its challenges in the U.S
- Bonus: Spanish/English or Portuguese/English bilingual
- Ingenuity: able to think outside the box and come up with innovative solutions to problems
- Outside of the Box Thinking: Adaptable and able to find solutions in even the most difficult situations
- Creativity: Being able to leverage existing resources in creative ways, as well as finding new resources when necessary
What the job involves
- The Provider Growth Coordinator will join Upwards’ Provider Growth team and play a critical role in expanding Upwards's network of daycare providers
- You will be selling Upwards’s childcare management app to existing childcare providers and onboarding them to the Upwards network for families to connect with them
- Sell: You are the expert on bringing new childcare providers onto the Upwards platform, and you will be able to answer any questions providers may have. We always want to provide the best interaction to ensure providers succeed with Upwards
- Onboard: You will learn how to onboard childcare providers by going through the experience yourself. This will help you understand your role and better support our partners. Once you are an expert, you will support our team in onboarding new providers for families looking for childcare
- Manage: You will manage communications with and give support to several providers joining our network at the same time. Attention to detail and ability to document communications is important
- Data & Optimization: We like to learn from our experiences. You will be responsible for metrics that will help our team meet our program goals as well as inform how we can improve our process
- Details: Sometimes you will have special requests or projects. Flexibility and adaptability are important to succeed in this role as you will need to have a solution-oriented, curious, and growth mindset approach to challenges
Our take
Research indicates that families in the United States with children allocate a minimum of 10% of their household income towards childcare expenses. Additionally, 58% of working parents depend on childcare facilities to provide care for their children.
Upwards, formerly known as WeeCare, is a childcare provider that aims to make affordable, high-quality daycares accessible to families. Its founders established the company out of frustration and determination to address the challenges within the industry. With the aim of providing safe, nurturing, and affordable childcare options for families across America, Upwards offers a range of services to make this a possibility.
Since its establishment in 2017, the company has grown steadily and now serves more than 2 million families across the United States, supporting tens of thousands of care providers across all 50 states. With an increasing number of employers showing interest in incorporating childcare benefits, Upwards is committed to expanding its benefits program to meet these continuous demands.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive Benefits: Medical, Vision, Dental, Short and Long Term Disability
- Parent Leave: Upwards provides a generous 8-week parental leave!
- Monthly Fringe Benefits: Pick something fun for yourself!
- 401K with a 3% Match: You invest in us, we are going to invest in your future
- Flexible Paid Time Off: We encourage you to take time for yourself
- Equity: We want our employees to be stakeholders
- Paid access to co-working spaces: Come join us at WeWork!
- Stipend to outfit your home office: We are 100% remote, so find that comfy chair!
- Yearly professional development stipend: We support career development for all employees
Company HQ
Marina del Rey, CA
Leadership
Jessica (Shu) Chang
(CEO)Previously worked in multiple Finance and Marketplace Operation roles. Alongside Upwards, they own and operate a number of preschools in the Los Angeles area.
Jesse Forrest
(CTO)Previously co-founded Find Sports Now and Joimo. Also an experienced Software Engineer having worked at Northrop Grumman and Tradesy.
Matthew Reilly
(CPO)Experienced in running Marketing at multiple startups, including Honey, RadPad, and eBoost Consulting as well as co-founding SurfParkCentral and AlphaDraft (acquired by Fanduel).
Share this job