Capital Servicing Specialist, Toast

• 1-2 years of experience working in a call center, loan servicing, or collections function within commercial banking or financial services institution
• Ability to work under pressure with strong attention to detail and a multi-tasker
• Highly organized, self-motivated, flexible, and adaptable
• Strong written and verbal communication skills
• Familiarity with Salesforce a plus

Desirable

• The Toast Capital team is seeking a highly-motivated Servicing Specialist I who will assist our customers with answering questions about Toast Capital products, assisting customers with troubleshooting and technical assistance while delivering world class customer service
• This is a dynamic role partnering with our customers to provide a best in class experience
• Toast Capital Servicing Specialists work on an energetic team that takes pride in creating delightful customer experiences and consistently raising the bar
• This is a role for someone who considers themselves a self-starter, go-getter, and customer service guru
• In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love
• This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast
• Provide excellent customer service to inbound and outbound calls, emails, internal cases, and chat bot
• Be an expert on our Capital products and processes
• Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers
• Address customer questions, concerns, and inquiries related to potential or outstanding transactions
• Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
• Detect suspicious and fraudulent activity based upon customer interactions
• Meet and/or exceed production, quality, and customer service goals while adhering to all internal Compliance requirements