Customer Success Manager, 2U
$67-73k
+ Potential bonus eligibility
More information about location
Global online learning platform
Be an early applicant
Global online learning platform
1001+ employees
Be an early applicant
$67-73k
+ Potential bonus eligibility
More information about location
1001+ employees
Company mission
To help their partners create educational opportunities that enable lifelong learners to unlock their human potential and solve society’s critical needs.
Role
Who you are
- Required years of experience – 3+ years of experience in Customer Success Management
- Analytical mind and a passion for problem solving: design data-backed strategies and recommendations to guide customers through the steps to make them successful
- Collaborative spirit: you’ll be involved in many cross-functional projects where teamwork is key
- Ability to stay organized and prioritize: with many projects in flight or many customers, it’s important to understand what should come first and why
- Knowledge or experience with the following tools: Salesforce, Tableau, Excel (Preferred)
- Experience within a Software as a Service (Saas) environment (Preferred)
- Proficiency in a foreign language (Preferred)
- Not required, but bonus if you’ve ever worked with SSO or API configuration (Preferred)
What the job involves
- The Customer Success Manager will help define the way that we work with our customers and design the strategy we apply at both a macro and micro level
- In addition to leading our customers from pre-sale through onboarding and the rest of their journey with edX for Business
- The CSM will require a “builder mentality” to refine the function as we establish customer goals and design programs that best serve those goals
- This person will ensure the customer is prepared to take full advantage of their investment in transforming their organization
- This is a cross-functional role where you will work closely with Enterprise Support, Product, BI, Sales, and Marketing
- Onboard new edX For Business customers, including pre-sale support to help the customer identify their transformation goals and how edX will get them there
- Develop a trusted advisor relationship with clients through a structured and ad hoc communication cadence as you guide them through achieving their goals and the life of their contract
- Analyze customer and learner data through multiple platforms in order to establish progress against internal and customer KPIs and customer health scores
- Work collaboratively to design creative solutions for our customers’ unique challenges
- Understand the capabilities of edX’s platform, content, and services and consult on the various combinations of those things to determine how the customer will work with edX
- Design and enhance the edX For Business lifecycle experience for customers through partnering with the sales team, support, marketing, and sales operations
- Work closely with Product to communicate customer needs and opportunities to improve their experience with our products
- This role will primarily be sedentary using a computer, keyboard, and telephone to perform most duties
Our take
Enabling education providers to offer students anything from free courses to full degrees, the leading global online learning platform 2U has positioned itself to provide high-quality education at scale.
Following its acquisition of edX, the company has made edX the face of its products and services, taking on more of a parent company role. This acquisition was a major shift compared to the company’s typical focus on partnering with universities to offer master’s degrees. However, edX has enabled it to expand into other projects, providing its 230+ partners with thousands of digital education offerings.
Though 2U established itself as a leader in the space, with over 40 million learners using the platform, it filed for bankruptcy in 2024. A significant financial restructuring and leadership change saw it bounce back in 2025 with new partnerships with the likes of Lancaster University.
Steph
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2013
$5.1m
SERIES D
Apr 2012
$26m
SERIES D
Total funding: $95.9m
Company benefits
- Medical, Vision, and Dental
- Parental Leave
- Wellness Programs
- Employee Stock Purchase Program
- Leadership Training
- Volunteer Time Off
- LinkedIn Learning
- Referral Bonus
- Military Leave
Company values
- Cherish each opportunity - Life is short, so treasure every moment
- Give a damn - Care about what you do each day
- Strive for excellence - Don't settle for second best
- Be bold and fearless - Question the status quo and embrace change
- Be candid, honest and open - Listen to others and offer respectful feedback
- Have fun - Fun is important. Fun is simply better
- Make service your mission - Give the highest level of support to our partners and to one another
- Don’t let the skeptic win - "No" is easy. "Yes" is hard. Fight for "yes"
- Relationships matter - Build trust, value differences, and invest the time
Company HQ
Crystal City, Arlington, VA
Articles
Leadership
Kees Bol
(CEO)Previously CEO at Boundless Learning, was the Managing Director at Pearson, Chief Marketing Officer at Strategic Education Inc and was a Senior Business Director at Capital One.
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