Solution Engineer, Orderlion

• Fluent English speaker (min C1 level - as English is our company language and for working with customers in UK)
• Fluent French speaker (min C1 level - for working with customers in France)
• Fluent Italian speaker (min C1 level - for working with customers in Italy)
• Work Experience: 1-3 years of experience as Solution Engineer or similar, ideally at Software-as-a-Service (SaaS) startups - specifically onboarding, configuring and designing new and developing existing technical integrations and solutions.
• Tech Skills & Acumen: We are looking for a tech orientated person that likes to dive deeper into data models & data structures, who likes to analyze data and dive deep into the details!
• Communication Skills: A powerful communicator with a positive, energetic attitude
• High Energy: A strong bias towards initiative, action and a high energy level to drive results
• Project Management Skills: You can prioritize well and can focus on execution. You can drive multiple projects forward

Desirable

• Manage multiple integrations between Orderlion and 3rd party software.
• Your main todo is to manage & communicate all our integrations with 3rd party software, especially ERPs. Orderlion already integrates with 50+ ERPs and more are added every week. We need your support to manage all these integrations, communicate with our partners, align on tech todos and possible roadblocks, …
• Manage relationships: You are the main point of contact for all these software partners. You build relationships with them, maybe even meet them at events, and more!
• Design interfaces: In light of all these ERP integrations, you will design the best ways to exchange data - in which formats, using which methods (e.g. file based exchange vs APIs) and find the common denominator between our data models and the ERPs data structure.
• Gather information & prepare everything for our integration developers (IDs):
• When the most important facts, documentation, … is there and aligned with the 3rd party, the handover to our IDs is done by you to actually make the new integration a reality and provide immediate value to the new Orderlion wholesaler!
• Testing new integrations: When new integrations are put live onto our staging environment by an ID, you will be in charge of testing the new integrations and provide feedback. If small details are missing or broken, you align with the ID and the ERP accordingly
• Process Improvement. Collaborate with your team to continuously improve our internal processes for a high level of efficiency and automation
• One-on-One Mentorship. As a team of serial entrepreneurs, you'll experience a tailor-made mentorship program led by our leadership team with a focus on long-term personal development to become an absolute customer success superstar
• What you will NOT be doing: It is not your job to actually program our interfaces accordingly (after all, we are not looking for a developer here, but a Solution Engineer!). For this, you will work very closely with our integration developers (IDs). That being said, having some code writing skills and a general understanding how programming languages work and “how to read” code is definitely a plus!

• 1. Step - Online Assessment: You will conduct a 30 minute online assessment to check basic qualification criteria for the role (language, experience, aptitude).
• 2. Step - Project Case: You will participate in a 60 - 90 minute video call together with our CTO and an integration developer, where you will be role-playing some typical scenarios for the role.
• 3. Step - Deep Dive: You will have a 30 - 60 minute video call with our CTO and our customer success team lead to go deeper on prior work experience, your career aspirations and answer your questions about the role.
• 4. Step - Team Connect: You will have a 30 - 60 minute video call with potential future colleagues in our CSM team to get to know each other and to answer your questions about the role and the company.