Product Manager, Token

• Wickedly smart entrepreneurial professional who loves technology and who lives to innovate and deliver disruptive technologies into the market
• Truly customer-centered thinking with a passion to deliver the best possible service standards to customers
• Have an ambition to innovate in the payments space and a proven track-record of bringing new products to market
• Highly professional approach and great communication skills with an ability to think on your feet
• Highly collaborative people who understand and value the power of working together as a team
• Passion for understanding our market, product and technology
• Excellent presentation skills and the proven ability to influence and communicate effectively
• Ability to change priorities quickly and willingness to do what it takes to get the job done; thrives in a high-growth environment
• Proven experience (5+ years) in a Product function delivering partner-facing, customer-facing, or developer-facing products, ideally in fintech, payments, or SaaS
• Strong track record of designing and launching intuitive onboarding flows, authentication experiences, or self-service portals for external users
• Demonstrated ability to work closely with UX/UI experts to deliver products that balance technical complexity with outstanding user experience
• Experience collaborating directly with external partners or clients to gather feedback, understand pain points, and translate needs into actionable product requirements
• Solid understanding of API-driven platforms and integration workflows, with the ability to communicate technical concepts to both technical and non-technical audiences
• Hands-on experience working in multidisciplinary squads, collaborating with engineering, design, commercial, and support teams to deliver impactful solutions
• Strong analytical and problem-solving skills, with a proven ability to use data and user feedback to inform product decisions and drive continuous improvement
• Experience defining product strategy, roadmaps, and priorities in alignment with both business objectives and user needs

Desirable

• As Product Manager for Partner Experience you will own the vision, strategy, and delivery of products and tools that empower our partners to onboard, manage, and grow with Token’s platform
• You will work cross-functionally to ensure seamless integration, robust authentication, and actionable insights for our partners, driving adoption and satisfaction at every touchpoint
• Define and develop the product roadmap for all partner-facing experiences, including onboarding flows, key and certificate management, authentication, member management, and reporting dashboards
• Design, implement, and own products and solutions that enhance our partner propositions, leveraging cutting-edge technologies to deliver secure, scalable, and intuitive experiences
• Lead the continuous improvement of our developer portal and partner tools, ensuring partners have access to clear documentation, self-service resources, and actionable insights
• Work closely with engineering, design, commercial, and connectivity teams, as well as directly with partners, to gather requirements and deliver impactful features and solutions
• Champion the voice of the partner throughout the product lifecycle, ensuring their needs and feedback directly inform product enhancements and priorities
• Play an integral role in setting the strategy, roadmap, and prioritisation for the Partner Experience squad, aligning with company objectives and market demands