Senior Customer Success Manager, Zuora
$115.9-173.8k
Cloud-based subscription management
Job no longer available
Cloud-based subscription management
1001+ employees
Job no longer available
$115.9-173.8k
1001+ employees
Company mission
To help you build and run an amazing subscription business.
Role
Who you are
- 5+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization
- Ideally experience from one of the following industries: finance, digital marketing, ERP, or another large-scale business system
- Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
- A passion for Customer Engagement and service mentality
- Proven record of creating and maintaining business partnerships and relationships
- Strong ability to align technical concepts & features to business needs
- Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
- Outstanding presentation development and delivery skills, with the ability to speak to end users and VP and above leaders
- Excel in a collaborative, team environment while able to work independently with minimal supervision
- Outstanding organizational skills and the ability to manage multiple tasks and requests
- Experience working with a cross-functional and geographically dispersed team and customer base
- Bachelor’s Degree or equivalent experience
What the job involves
- As a Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s enterprise customers
- Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target
- Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora
- Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership
- Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle
- Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and in the future
- Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience
- Trusted Advisor for key business owners and executives including VP and above
- Proactively identify where and how Zuora capabilities can deliver incremental business value
- Build account expansion and retention plans with Account Executives that feature clear objectives, requirements and action plans that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora
- Ensure satisfactory resolution of l issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
- Drives adoption through innovation, product demonstration and customer alignment
- Defines and executes a Success Plan addressing conflict along the way
Our take
Over the last two decades the subscription economy has grown exponentially. Many companies are no longer selling "product units" and instead embrace these recurring revenue streams. But, whilst subscription-based businesses are flooding the market, making the transition is far from easy or simple.
Zuora helps companies launch and manage subscription-based businesses. Having started with Zuora Billing, the company has expanded its product portfolio to include Zuora Revenue, Zuora Collect and Zuora Central Platform. It's also gained big-name clients, including Zoom, Ford and Sony.
Set within this fast-growing economy, Zuora has attracted serious investment after its 2018 IPO. This fuelled the company's international expansion and allowed it to launch consumption-based billing and revenue recognition tools. Lately, it has been working to integrate AI enhancements into its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2015
$115m
SERIES F
Sep 2013
$50m
SERIES E
Total funding: $242.5m
Company benefits
- Company equity
- Retirement programs
- Medical, dental and vision insurance
- Paid holidays and “wellness” days and company wide winter break
- Generous, flexible time off
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Company HQ
Redwood Shores, Redwood City, CA
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