Senior Technical Account Manager, Docker

• 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer)
• Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices
• Proven ability to translate technical capabilities into business outcomes and drive measurable customer value
• Excellent communication skills across both technical and executive audiences
• Skilled at identifying patterns and building long-term strategies beyond point solutions
• Comfortable working cross-functionally in a global, distributed organization

Desirable

• As a Senior Technical Account Manager (TAM) at Docker, you will serve as a trusted advisor to our most strategic customers, ensuring they realize measurable value from their investment in Docker’s platform
• TAMs are responsible for guiding adoption, managing technical relationships, and influencing customer outcomes across the post-sales lifecycle
• This role sits within Docker’s Customer Engineering Group, which unifies pre- and post-sales technical teams to deliver a seamless, outcomes-driven customer experience
• You’ll collaborate closely with Solutions Engineers, Engagement Services, and Product teams to help customers accelerate time-to-value, reduce friction, and achieve long-term success with Docker
• Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria
• Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes
• Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth
• Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams
• Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support
• Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter
• Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success
• Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends
• Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics
• Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals
• Support development of scalable initiatives such as 1:many workshops and digital enablement programs
• First 30 Days
• Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks
• Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms
• Meet your portfolio of customers and understand their environments, goals, and success metrics
• Build relationships with internal partners including Support, Product, and Sales
• Review existing customer documentation and success plans to identify initial opportunities for impact
• First 90 Days
• Take ownership of a customer portfolio and begin leading account engagements
• Conduct your first technical or executive business reviews with guidance from your manager
• Establish a cadence of customer check-ins, documenting key success milestones and adoption progress
• Identify at least one process or content improvement that can scale customer engagement or reduce friction
• Contribute to cross-functional discussions that connect customer insights with product feedback
• One-year Outlook
• Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores
• Build executive relationships and serve as the customer’s voice within Docker
• Contribute to building the broader TAM engagement model through shared best practices and enablement resources
• Demonstrate impact through increased customer value realization, renewal success, and platform expansion
• Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement