Employee Success Manager, Salesforce
People Consultant, HRBP
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- The ideal candidate is one who is interested in making an impact at scale in one of the fastest growing companies and the industry; excels in a fast paced, high engagement environment; and is looking to work with a strong ES Organization
- Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment
- Demonstrated ability to be a self-starter and proactive
- Comfort with ambiguity and proven change agenct
- Proven ability to mentor, coach and onboard other team members
- Ability to develop effective relationships across all levels of the organization and with diverse client groups
- Ability to collect, assimilate, analyze and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software; Workday and Salesforce a plus
- Ability to take trends and data, boiling them down to presentable themes and connecting the dots
- Ability to partner with COEs to design, build, and implement programs and processes to support business needs
- Ability to deliver difficult feedback, coach leaders through difficult scenarios and facilitate team discussions
- General knowledge of employment policies and practices in Italy
- Knowledge of staffing, compensation, and talent management best practices
- 8+ years of HR Generalist, HR Operations or HR Analytics experience
What the job involves
- We are seeking an Lodon-based Manager Employee Success (ES) People Consultant to join our ES organization
- This individual will partner closely with other ES teams, including ESBPs, Employee Relations, Labor Relations, ES Operations, Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out and execute ES programs and initiatives that support the business needs of the organization
- This role will also provide specific support to managers and employees, including direct and specialized manager & employee support, coaching and enablement on a variety of ES topics and programs, including but not limited to, talent initiatives and programs, team dynamics, compensation data analysis, talent strategy and ad hoc analytics
- This role will act as an escalation point and mentor for other ESPCs
- Partner with the ESBPs, ER and other ES teams to coordinate the resolution of issues that require direct interactions with managers, teams and the business related to areas such as talent strategy, compensation, promotions, mobility, teaming dynamics and other related matters
- Work directly with senior leaders to resolve medium to complex issues. Using business/country insights and best practices and experience to influence, coach, enable and support people leaders and teams through complex ES topics
- Act as a trusted advisor to senior business leaders, ensuring HR strategies support business needs. Proactively understands what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities to align with the country priorities
- Support digital transformation efforts from ES operations, such as AI-driven recruitment and remote work enablement
- Develops and leads the roll out and execution of ES programs, initiatives and work streams that support the business needs of the organization. sometimes organizing other members of the ESPC team to achieve objectives
- Creates tools, templates and resources for consistent service delivery at scale, and enables peers on leveraging
- Provide enablement and delivery support for high impact initiatives; examples includes talent assessment, high-potential and manager development, organizational design and compensation planning, employee engagement and retention, and high impact teaming
- Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Build narratives using data and insights, and partner with ESBPs to establish recommendations for improvement or enhancements based on analysis
- Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience
- Lead initiatives in partnership with ES peers to identify bodies of work that can be better done at scale through automation or revised processes and / or make recommendations when it is appropriate to align with with different teams
- Mentor and onboard others across the ES organization and lead and coach them through initiatives
- Knowledgeable on current and emerging HR trends specific to relevant country(ies) including Labour Relations, Works Councils and Unions (where applicable)
- Partner with the Labour relations, Compliance and Legal team to make sure Salesforce respects our Employment Legal obligations
- Work closely with ESBP, ER, managers and employees to handle a variety of issues and execute on solutions and strategies in all areas of human resources
Salary benchmarks
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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