Senior Sales Engineer, BigCommerce
$165-230k
Open SaaS ecommerce platform
Be an early applicant
Open SaaS ecommerce platform
1001+ employees
Be an early applicant
$165-230k
1001+ employees
Company mission
To help merchants sell more at every stage of business growth, from small startups, to mid-market businesses, to large enterprises.
Role
Who you are
- 5+ years Sales/Solutions Engineering experience in a relevant market
- Strong knowledge of web technologies including HTML, CSS, JavaScript, React, Next.js, and JSON
- A history of working with RESTful APIs and popular API clients, such as Postman
- SaaS sales experience with comprehension of the milestones associated with a software sales cycle
- Comfortable with consultative presentation to C-level business executives as well as detailed, in-depth discussions with a technical audience
- Experience with commerce solutions and applications including POS, product catalogs, order management, ERP and payment gateways
- Sales methodology and Solution selling training a plus
- Charismatic and energetic self-starting personality
- Ability to collaborate with and motivate multiple groups toward accomplishing a task
- Experienced in solution architecting, project scoping and product demonstration skills
- Strong verbal, presentation, written, and organizational skills with a passion for winning
What the job involves
- BigCommerce, named a "Best Place to Work"in our offices around the globe (London, Kyiv, Sydney, Austin, and San Francisco), is looking for a Senior Sales Engineer (SE) to take a high impact, high visibility role facilitating the sales growth of the company
- The SE works closely with our Account Directors throughout the sales process assisting with product demonstrations, recommending solutions and providing industry and product expertise to our prospects
- In addition, the SE acts as a product evangelist, educating the sales team on product, implementation, training and services best practices
- Demonstrating our solutions both in virtual and live meetings is required as is ensuring that our Account Directors have the technical support they need throughout the sales cycle
- A wide degree of creativity and latitude is expected
- Educate prospects on BigCommerce solution by providing a consultative, best practices approach including analysis and analytics to match prospect’s business and technical requirements
- Conduct needs analysis and technical scoping sessions with prospective customers to gather and document key requirements
- Become fluent in competitive positioning and be effective in differentiating BigCommerce
- Provide pre-sales technical consulting to Sales staff by participating in online demonstrations, conference calls and site visits with our Account Executives
- Document all customer questions to ensure immediate follow-up on all outstanding issues
- Become a trusted advisor and the voice of our prospects and partners to Sales and Marketing teams
- Work closely with the Account Directors to respond to proposals and RFP’s to ensure that all technical information and recommendations address client’s requirements
- Support our partner ecosystem, including Design and Technology partners, in developing custom solutions to meet prospect needs
- Collaborate with Product Management, Engineering, Client Services, and Marketing teams to ensure that newly released features are understood and continue to strengthen our value proposition
- Lead initiatives to facilitate smoother and faster sales cycles as well as higher win rates
- Ability to travel up to 25% of the time, for usually 1-2 days per visit to support prospects, partners and industry events
Our take
SaaS eCommerce platform BigCommerce is taking full advantage of the recent shift towards online shopping with its software that helps businesses of all sizes build and run eCommerce sites. Aside from providing a template for stores with functions including shipping and payment tracking, it also provides tools to cross-sell on other markets such as Amazon.
BigCommerce competes in this space with Shopify, another major eCommerce provider. While both companies have their adherents, BigCommerce's competitive advantage is in the sheer range of built-in features provided to its customers and the transparency of its pricing structure. While it can be more complicated to learn its flexibility is prized by the customers who have mastered its features. These include major brands such as Ted Baker, Skullcandy and Burrow to name just a few.
BigCommerce went public in 2020 with a valuation of almost $7 billion. Since then it has expanded aggressively into Europe and the Latin American market, including closing partnerships which enable BigCommerce vendors to sell on Mercado Libre. It is currently focusing on developing its enterprise offering as part of a shift towards profitability rather than continued market expansion as it seeks to navigate through the tricky economic situation for global eCommerce retailers in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2018
$64m
SERIES F
May 2016
$30m
SERIES E
Total funding: $219.2m
Company HQ
Four Points Centre, Austin, TX
Leadership
Brent Bellm
(CEO, not founder)Before taking the role of CEO at BigCommerce in 2015, they were the COO at HomeAway and VP Global Product for PayPal.
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