Account Manager, Kaluza
£55.5-65k
+ Discretionary Bonus Scheme
1+ day a week in office
Intelligent software platform powering the future of energy
Be an early applicant
Intelligent software platform powering the future of energy
201-500 employees
Be an early applicant
£55.5-65k
+ Discretionary Bonus Scheme
1+ day a week in office
201-500 employees
Company mission
To accelerate a sustainable, affordable, and resilient energy transition.
Role
Who you are
- This role requires someone that is customer centric and strives to deliver successful outcomes for customers by acting as a trusted advisor
- Experience in leading and building relationships with key accounts or strategic customers
- Experience and knowledge of the energy industry, working in software sales, consulting or in a relevant B2B organisation
- Experience in a role that demonstrates a customer centric focus
- Ability to communicate clearly and distill complex concepts into easy to understand points
- Comfortable speaking to senior leaders within our customer organisations
- A deep understanding of how to measure success. Experienced in utilising data to drive insights for customers and answer questions
- Comfortable working with the ambiguity that comes from working in a fast-paced environment and adaptable to changing market needs
- The ability to see issues before most people and act to ensure they are rectified
Desirable
- If you are technically curious
- If you have worked in an Account Manager role in a SaaS business
What the job involves
- Reporting To: Senior Client Success Manager
- As the Account Manager you will be responsible for building and maintaining strong relationships with key customers
- Ensuring you support the customer needs and be their go-to person within Kaluza
- As the Account Manager you will work closely with customers to understand their needs, provide solutions, and advocate for their success while collaborating with cross-functional teams within Kaluza
- Reporting to our Senior Client Success Manager, you will have responsibility for the day to day management of our key customers
- You will be responsible for leading the orchestration of internal stakeholders and being the voice of the customer within Kaluza
- Maintain strong, long-lasting relationships with key stakeholders across our customers' business. Serve as the primary point of contact for customers, addressing inquiries, concerns, and ensuring a positive overall experience
- Support new customers through the onboarding process, ensuring a seamless transition from Sales to Customer Success
- Develop success plans for each customer to help achieve their business goals using the company's products or services
- Monitor and track the customers progress, adjusting plans as needed
- Identify opportunities to expand existing accounts by offering additional products or features that align with the customers evolving needs
- Any additional work for customers will need to be documented using a SoW in conjunction with both the Product and Programme teams
- Act as the customer liaison for Major Incident Support
- Ensure senior engagement is managed both within Kaluza and with our customers
- Serve as the voice of the customer in product development, marketing, and sales strategy
- Work closely with teams across the Kaluza business to ensure customer needs are met, and ensure the overall customer experience is consistent and positive
- Track key performance, and report on a monthly basis in a reviews with the customer
- Provide regular reports and updates to leadership on customer success metrics
Application process
- Closing date for applications: Monday 24th February 2025
Salary benchmarks
Our take
The energy landscape is one of the most dynamic and fast-evolving sectors in the world. More and more energy retailers are looking to move further toward digitisation and reap the benefits of modern technology in an increasingly connected world. But many are struggling with the transition, held back by legacy operating systems which slow them down, drain resources, and hamper innovation.
This is where Kaluza comes in. An ecosystem of platforms whose services range from energy billing to smart electric vehicle charging, Its real-time cloud platforms transform supplier operations, reducing the cost to serve and boosting customer engagement. Essentially, its platform is aimed at helping businesses streamline their operations, saving them time, effort, and money which can be better invested elsewhere.
Kaluza is riding the momentum of a growing desire for sustainable business and services. Its program relating to electric car charging, for example, will be able to capitalise on huge new demand in that sector - over 100,000 electric cars are already on the roads in the UK, and Bloomberg New Energy Finance has predicted that electric cars will account for over 50% of new global car sales by 2040. As the globe moves further towards sustainable use of energy in the coming years, Kaluza could be very well positioned to capitalise.
Freddie
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (1 round)
Jun 2024
$100m
LATE VC
Total funding: $100m
Company benefits
- On top of a great pension scheme, you can spend an extra flex pot across a range of benefits that are most important to you - from charity donations, to tech loans, to taking it as cash - there's a wide range of options! There's also our annual discretionary bonus scheme
- Private Medical Insurance and Life Assurance
- 26 days holiday, including a day off for your birthday you can take at any point
- Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like
- Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family
- A dedicated personal learning budget
- Flexible working — we trust you to work in a way that suits your lifestyle
- And more..
Company values
- We're on a mission
- We build together
- We're inclusive
- We get it done
- We communicate with purpose
Company HQ
Kensington, London, UK
Articles
Leadership
Melissa Gander
(CEO)Initially joined Kaluza as COO before becoming CEO in 2024. Previously worked at Ovo Energy in a number of roles, including Managing Director of Smart Metering and Group COO. Prior to that, they worked at INEXUS as a Process and Performance Analyst and a Customer Manager.
People progressing
Joined as Senior Technical Product Manager in 2017, promoted after 2 years, 3 months to Head of Product, promoted again in 2024 to their current position as Director of Product.
Joined Kaluza in 2020 as a Software Engineer, and in less than 2 years was promoted to Software Engineering Manager and again promoted in 2023 to Senior Software Engineer.
Diversity, Equity & Inclusion at Kaluza
- We are developing an dedicated Early Talent programme with a focus on underrepresented groups, offering different training opportunities within the business
- Our applicant tracking system, Greenhouse, also anonymously tracks the diversity of each candidate pipeline, so we can proactively take action when a pipeline needs to be more diverse
- We invest in tools, like Textio, and focused diversity job boards to help us reduce bias in our job postings and recruitment activity
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to 25% Women in Tech by 2025
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within Kaluza and the wider community
- Within Kaluza we have belonging communities set up, to offer support and forums for everybody
- We run monthly Inclusive Hiring Skills & Bias training that are open to all Kaluza employees
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