Fraud Program Manager, Stripe

• 3+ years of experience conducting complex investigations
• 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders
• Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges
• Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements
• User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset
• Excellent written and verbal communication skills in both English and Spanish

Desirable

• As a Payments Fraud Investigator, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud
• You will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale
• Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs
• Analyze high risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors
• Lead root cause analyses to identify gaps in current systems, policies and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders
• Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network
• Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks
• Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions
• Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes