Strategic Finance Manager, Gorgias
2+ days a week in office
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
2+ days a week in office
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- BA/BS in Finance, Accounting, Business Administration or a related field
- 3-5 years of experience in investment banking, private equity or high-growth technology/SAAS company in GTM strategic finance or FP&A
- Strong track record of supporting B2B SaaS GTM teams, including, sales, customer success, partnerships and marketing
- Experience in working with CRM systems (e.g. Hubspot) for revenue analysis
- Expert Excel Skills; extensive experience building P&L, LTV, and CAC Modeling and analyzing large data sets, additionally, strong understanding of US GAAP
- Outstanding verbal and written communication skills and the ability to take extreme ownership
- Someone with a hands-on attitude and a strong desire to deliver and grow
- Basic SQL knowledge or a willingness to learn basic SQL
- Ability to multitask, work under pressure, and meet deadlines
What the job involves
- Gorgias finance team is looking to hire a passionate individual to join the Strategic Finance team to provide in-depth, insightful analyses to help make strategic investment decisions
- This role will be focused on building deep partnership across GTM business units by focusing on our KPIs and providing critical analysis and insights to help drive related business decisions
- You will be responsible for developing methodologies, dashboards, and models to enhance and maintain our reporting and quarterly budgeting
- You will drive long-term value by taking extreme ownership to diagnose problems, analyze solutions and drive implementation to create impact
- This role will report directly to the Head of GTM Strategic Finance
- Function as a hands-on, strategic partner to GTM business leaders while working directly with the Head of GTM Finance on critical business initiatives
- Support management to build, maintain and report on growth models and forecasts supporting revenue / spend optimization
- Assess key metrics across GTM functions to craft a strategy that aligns the financial model to OKRs and uncovers growth opportunities within the respective functions
- Monitor and improve GTM operational efficiency by using a variety of tools including Hubspot, Pigment and CaptivateIQ
- Work closely with our data analytics team to source and structure data, ensuring we have reliable and accurate forecasts and KPIs
- Assist in planning activities and the quarterly and annual budgeting cycles for all GTM teams
- Collaborate on all financial models to identify key investment opportunities and partner with business leaders to operationalize their budgets
- Maintain scalable financial reports and models to validate and communicate quarterly business reviews, KPIs, and monthly forecasting cycles
- Support ad hoc strategic projections to meet business objectives
- Collaborate with Accounting on month-end close and provide detailed variance reporting to business partners
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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