Director of Product Design, User Interviews
$165-195k
+ Annual performance-based bonus targeted at 10–15% of base salary (at 100% attainment) and Equity Options
User research & product testing services
Be an early applicant
User research & product testing services
201-500 employees
Be an early applicant
$165-195k
+ Annual performance-based bonus targeted at 10–15% of base salary (at 100% attainment) and Equity Options
201-500 employees
Company mission
To make user research and product tests effortless.
Role
Who you are
- Design exploration – you enjoy thinking about where and how our products should evolve. You’re excited to develop a clear product vision
- Strategic product thinking — you see design as a driver of business outcomes. You connect design decisions to product strategy, customer needs, and company priorities
- Customer obsession — you learn from our customers and advocate for them, grounding your team’s work in real needs and insights
- Bias to action — you value shipping over perfection and find ways to accelerate learning through rapid iteration
- AI enthusiast — you’re an early adopter who actively experiments with AI to discover new tools and learn new design patterns
- Tactical experience – you have experience managing a full Design team and improving how they work
- Self-motivated to do great work & build great things
- 10+ years of experience in Product / UX Design
- 3+ years leading a Design team, with ownership over department systems, processes, and team performance
- 3+ years of experience at an early / mid-stage (pre-Series C) SaaS company
- Experience improving systems and processes for Designers (e.g. worked with or managed a Design Operations team)
- Prior experience managing employees at a fully-remote startup
- Excellent communication skills (for your team) and collaboration skills (for partnering with our Product Management + Engineering leaders)
What the job involves
- We’re building a product that’s loved by Designers and Researchers at world class companies. There is a fun-meta-geekiness to the whole thing that never gets old
- You’ll be joining a team that cares deeply about talking to users and incorporating their feedback. We believe that startups should ship quickly, learn, and iterate
- We ship new features early and seek out critical feedback from our customers. We value high agency, bias to action, and thoughtful risk‑taking
- We also believe that AI is already fundamentally changing how we use software and how organizations collect and process human insights, and we’re building for this future
- Our Product, Design, and Engineering teams are organized into squads, each with their own Product Manager, Designer, Tech Lead, and 4-6 IC Engineers
- Each squad works autonomously (within our strategy) to determine what to build and how to build it. Our Product Leadership team sets the vision, strategy, and culture
- As our Director of Design, you’ll help set the product vision and how we get there. You’ll lead a team of 4 Designers in learning about our customers to deliver high-quality experiences
- You’ll also help us define how we use AI to deliver value to our customers and internally to improve our product design and development processes
- Contribute to product vision and strategy — partner with the rest of product leadership to shape the roadmap and influence key company bets
- Develop our design philosophy — how we make decisions around speed vs. polish, innovation vs. familiarity, AI vs. traditional workflows
- Lead and grow the design team — manage 4 product designers, providing clear direction, coaching, and feedback
- Optimize design team execution - identify ways to improve design quality, collaboration, and velocity, e.g. process changes, new workflows, better use of the design system
Our take
The process of collecting user feedback can be long and arduous for many companies, often taking weeks or even months. User Interviews is a platform that recruits consumers who are keen to give feedback on products and ideas, streamlining this process.
The company profiles users in its network to match them with businesses, letting clients engage with the most suitable product testers. This approach has seen it secure some high profile clients including Amazon, Microsoft, Colgate, and Spotify.
User Interviews also boasts strong growth since its conception, as well as good funding at its back. As user feedback continues to be vital for businesses to stay competitive, the company has every oppotunity to continue this success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$27.5m
SERIES B
Mar 2021
$10m
SERIES A
Total funding: $43.5m
Company benefits
- Annual performance based bonus compensation
- Equity options
- 100% premium covered medical & dental employee coverage
- Annual membership to One Medical Group & Talkspace
- 4 weeks of PTO to start + accrue an additional day each year
- Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered
- Flexible, paid parental leave
- 401k with $200/month employer contribution
- $250 office setup stipend (in addition to computer provided)
- $500 annual learning & development stipend
- $50/month work from home stipend
- Awards for 360-degree recognition, work anniversaries, & birthdays
- 1-2 team retreats per year (virtual and in-person options)
Company HQ
Park Slope, NY
Leadership
Basel Fakhoury
(Co-founder & CEO)After graduating from Harvard Law School, Basel worked at EvoApp and Altman Vilandrie & Company as an Analyst before co-founding MobileSuites. He used this startup experience to co-found User Interviews in August 2015, serving as CEO since.
Dennis Meng
(Co-founder & CPO)After graduating in Computer Sciences at Yale, Dennis worked at the strategy consulting firm Altman Vilandrie & Company as an Analyst. He then Co-founded MobileSuites, a room service app and acted as CEO for 2 years.
Share this job
View 1 more job at User Interviews