Client Success Manager, Skai
Retail Media
$80-95k
Plus bonus compensation and employee share options program
Omnichannel marketing platform
Be an early applicant
Omnichannel marketing platform
501-1000 employees
Be an early applicant
$80-95k
Plus bonus compensation and employee share options program
501-1000 employees
Company mission
To empower businesses with data they can trust, insights they can use, and impact they can measure.
Role
Who you are
- The ideal candidate will have great project management skills, excellent technical credentials, strong soft skills, working knowledge of media, hands-on experience implementing Amazon, Walmart, Target, Criteo, Citrus Ads, and/or other Retail Media marketing campaigns, and most importantly, a consultative approach to addressing client needs
- Passion and dedication
- Desire to be the best
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills - in writing and verbally
- Proven track record of problem-solving
- Results-oriented
- B.A. or B.S
- Hands-on Amazon marketing campaign implementation and management experience. Additional experience with Walmart, Target, or Instacart is a plus
- Ability to understand basic Amazon and other Retail Media marketing analytics
- Ability to perform detailed client audits to identify client needs or workflow gaps
- 2+ years experience in client services and/or technical project management
- Ability to thrive in a fast pace environment with tight deadlines
- Ability to elicit client feedback to help direct continuous improvements for the Skai e-Comm platform
- Phenomenal communication skills and organized project management
- Experience collaborating with a team both locally and virtually
- Organized and methodical, with excellent time management skills
- Media Agency experience preferred
- Skai Retail Media or other Retail Media platform experience preferred
- Ability to travel occasionally
- Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
What the job involves
- The Retail Media Client Success Manager (CSM) is responsible for overseeing all facets of client utilization of the Skai Retail Media management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai Retail Media to drive ROI for Retail Media Marketing initiatives
- Work to drive client retention, and identify business growth opportunities
- Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
- Assist clients in the basic implementation and usage of Skai products
- Provide technical support and Retail Media marketing best practices and strategy across Amazon, Walmart, Target, Instacart, and additional retailers via Criteo & Citrus Ads
- Communicating regularly with the customer to evaluate satisfaction
- Ability to understand client's business goals, anticipate future needs, and help determine the ideal solution
- Partner closely with product development, sales, technical account management, and industry leads to drive platform innovation and capture market opportunity
- Partner with Skai Client Success Directors to actively build relationships with client partners
- Energized by solving problems and finding opportunities to make clients successful
- Ensure client expectations are exceeded!
Our take
With increased demands for advertisements on mobile, CTV, and other digital platforms, businesses are facing pressure to find omnichannel marketing solutions. Although this is becoming easier due to omnichannel-focused ad bidding platforms, data must still be leveraged to target and optimize the engagement of each advertisement.
Skai provides a data-driven marketing platform focused on omnichannel advertisement analytics, helping to provide businesses with the insights they need to drive powerful brand growth. In addition to providing measurement tools for cookieless proprietary data, the platform also includes campaign creation and management tools, as well as strategic tools for identifying trends, consumer sentiment, and other business intelligence datasets.
Whilst the omnichannel marketing platform landscape is growing, Skai stands out by focusing on data strategies, whereas its competitors prioritize simpler tasks such as media bidding. In 2023 it released the first-of-its-kind "omnichannel platform for unified performance advertising", which boasts new AI-powered capabilities and bundled solutions, showcasing its dedication to remaining at the forefront of innovation in the field.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Company benefits
- Offices in cities across the world
- Professional growth stipend
- Diversity and inclusion programs
- Company outings and volunteering
- Health and wellness initiatives
- Stock option plan
- Transportation benefits
- Exclusive perks and discounts
- Stocked kitchens and happy hours
Company HQ
China Basin, San Francisco, CA
Leadership
Yoav Izhar-Prato
(Co-Founder & CEO)Founder and CEO of Kenshoo. Experience as Vice President of Marketing, Business Development, and Sales for CellPay Ltd. Founder and Chairman of Beijing PrePay from 2004 to 2006.
Nir Cohen
(Co-Founder & CTO)Experience as Developer for Amdocs. Co-founded Skai as CTO in 2006.
Alon Sheafer
(Co-Founder & CSO)Experience as CEO of Bazman from 2003 to 2006. Co-founded Skai as CSO in 2006.
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