Customer Service Executive, Workhuman
Fluent Spanish AND Portuguese, Tuesday-Saturday from 14:30 - 23:00
Employee recognition software
Open for applications
Employee recognition software
1001+ employees
Open for applications
1001+ employees
Company mission
To make work more human for every person and business on the planet through employee recognition.
Role
Who you are
- Fluency in English, Spanish and Portuguese is required
- You have a strong focus on customer experience and the urgency in which it should be delivered
- You have respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease
- You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career
- You have customer relationship-building skills
- You have the ability to use technology systems accurately and effectively to update customer records and comply to automated workflows
- Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, innovative with a growth mindset
What the job involves
- The shift pattern is Tuesday-Saturday from 14:30-23:00
- We are seeking an innovative Customer Service Executive, fluent in Spanish, Portuguese and English to join our world class team in supporting our customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities
- As you will be the voice of Workhuman, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email
- This is not your typical call center, we do not use an IVR and we do everything possible to ensure every customer has a positive experience
- You will have the opportunity to work in a very diverse environment with over 25 different nationalities and an environment that recognises and rewards high quality work and customer satisfaction
- You will be the voice of Workhuman, the first point of contact for our customers with the responsibility of ensuring a positive customer experience
- You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time
- Process Improvement – We are always looking for ways to do things better, you can make improvements here at Workhuman
Our take
Companies are increasingly recognizing the value of data to drive business decisions. Workhuman has highlighted the impact of employee recognition on workforce performance and has developed an SaaS platform to address this.
Workhuman has launched new reporting features in its Admin Hub to enhance recognition program management. These updates provide program managers with improved control and access to insights from their organization’s Social Recognition program. The new "Manage Reports" feature allows HR leaders to create and customize reports in real-time, making data more actionable and comprehensible. The "Report Access" function enables managers to authorize users to access centralized reports, eliminating the need for complex spreadsheets.
For over 25 years, Workhuman has pioneered employee recognition, fostering appreciation, enhancing performance, and promoting inclusivity. The company’s platform captures authentic human moments and turns them into actionable insights, helping businesses make informed decisions and shape their culture. Workhuman continues to innovate, aiming to improve the reporting experience for its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2004
$9.3m
SERIES B
Jan 2003
$5.4m
SERIES A
Total funding: $15m
Company HQ
Framingham, MA
Leadership
Eric Mosley
(Founder & CEO)Prior to founding Workhuman in 1998, Eric was an Internet Consultant at CSK Software. They graduated from Trinity College Dublin with a degree in Electronics, Computers and Telecommunications Engineering.
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