Customer Service Executive, Workhuman

Fluent Spanish AND Portuguese, Tuesday-Saturday from 14:30 - 23:00

Salary not provided

Entry and Junior level

Dublin

Cloud-based, human capital management software solutions

Be an early applicant

Cloud-based, human capital management software solutions

1001+ employees

B2BProductivityBusiness IntelligenceMachine LearningSaaSData AnalysisCloud Computing

Be an early applicant

Salary not provided

Entry and Junior level

Dublin

1001+ employees

B2BProductivityBusiness IntelligenceMachine LearningSaaSData AnalysisCloud Computing

Company mission

To make work more human for every person and business on the planet through employee recognition.

Job

Company

Role

Who you are

Fluency in English, Spanish and Portuguese is required
You have a strong focus on customer experience and the urgency in which it should be delivered
You have respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease
You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career
You have customer relationship-building skills
You have the ability to use technology systems accurately and effectively to update customer records and comply to automated workflows
Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, innovative with a growth mindset

What the job involves

The shift pattern is Tuesday-Saturday from 14:30-23:00
We are seeking an innovative Customer Service Executive, fluent in Spanish, Portuguese and English to join our world class team in supporting our customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities
As you will be the voice of Workhuman, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email
This is not your typical call center, we do not use an IVR and we do everything possible to ensure every customer has a positive experience
You will have the opportunity to work in a very diverse environment with over 25 different nationalities and an environment that recognises and rewards high quality work and customer satisfaction
You will be the voice of Workhuman, the first point of contact for our customers with the responsibility of ensuring a positive customer experience
You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time
Process Improvement – We are always looking for ways to do things better, you can make improvements here at Workhuman

Our take

Companies are increasingly recognising the value of data to drive business decisions. Workhuman has highlighted the impact of employee recognition on workforce performance and has developed an SaaS platform to address this.

Workhuman has launched new reporting features in its Admin Hub to enhance recognition program management. These updates provide program managers with improved control and access to insights from their organisation’s Social Recognition program. The new "Manage Reports" feature allows HR leaders to create and customise reports in real-time, making data more actionable and comprehensible. The "Report Access" function enables managers to authorise users to access centralised reports, eliminating the need for complex spreadsheets.

For 25 years, Workhuman has pioneered employee recognition, fostering appreciation, enhancing performance, and promoting inclusivity. The company’s platform captures authentic human moments and turns them into actionable insights, helping businesses make informed decisions and shape their culture. Workhuman continues to innovate, aiming to improve the reporting experience for its customers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-6% employee growth in 12 months

Glassdoor (3.3)

Company

Funding (last 2 of 3 rounds)

Oct 2004

$9.3m

SERIES B

Jan 2003

$5.4m

SERIES A

Total funding: $15m

Company HQ

Framingham, MA

Leadership

Eric Mosley

(Co-Founder & CEO)

Co-founder and CEO, leading the company since 1999. Was previously an Internet Consultant at CSK Consultant.

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