Site Reliability Engineer, Take Two Interactive

Salary not provided

+ Employee stock purchase plan

AWS

GCP

Linux

Splunk

Azure

Windows

JIRA

vSAN

Relay

ServiceNow

Junior and Mid level

Austin

4+ days a week in office

Video game publisher

Posted today

Video game publisher

501-1000 employees

B2CGamingPublishingEntertainment

Posted today

Salary not provided

+ Employee stock purchase plan

AWS

GCP

Linux

Splunk

Azure

Windows

JIRA

vSAN

Relay

ServiceNow

Junior and Mid level

Austin

4+ days a week in office

501-1000 employees

B2CGamingPublishingEntertainment

Company mission

To be the most creative, the most innovative and the most efficient entertainment company.

Job

Company

Role

Who you are

Live Services Knowledge: Understanding of live services and their operational requirements
Change/Crisis Management: Experience in managing change and crisis situations, ensuring minimal disruption to services
Communication: Capable of conveying information accurately and promptly to the game studio and other collaborators
Teamwork: Works effectively in a collaborative setting, sharing expertise and assisting team members
A commitment to continuous improvement and proactive issue resolution
Proven experience in fixing production problems affecting live services
Able to identify potential issues before they become critical and manage details effectively
At least 1 year of experience in a similar role and/or demonstrated ability in a relevant role

What the job involves

Join our dynamic and innovative team as a Site Reliability Engineer, where you will play a critical role in ensuring the reliability and performance of our services and infrastructure
You will be in charge of coordinating systems, spotting potential risks, and advancing incidents while collaborating closely with our game studios
This position will allow you to bring to bear your technical expertise across a range of tools and platforms, including Windows, Linux, VMware, cloud services, and more
Windows Administration - Manage and maintain Windows servers, ensuring their stability, security, and performance
Apply CheckMK for monitoring and alerting to ensure all systems function optimally
Linux Administration - Diagnose and resolve issues on Linux systems, ensuring minimal downtime and maximum efficiency
VMWare - Manage virtual environments using VMware, ensuring resources are optimized and available
VSan Understanding - Demonstrate a solid understanding of vSan for effective storage management and resolution
Cloud Administration - Administer and manage cloud services across AWS, Azure, Splunk, and GCP, ensuring seamless integration and operation
Risk Assessment - Assess potential risks and impacts on game services and revenue, taking proactive measures to mitigate them
Issue Identification -Identify issues, alerts, and critical service incidents using provided dashboards and monitoring tools
Service Fixing - Employ studio playbooks to fix and diagnose basic issues across various services
Communication - Relay accurate and timely information regarding service impacts to game studios, ensuring effective communication during incidents
Incident Management - Manage outage resolution, including communication, triage, and addressing partner concerns
Daily On Call - Responsible for prioritizing and fixing critical alerts from critical systems
Apply your broad understanding of principles, theories, and concepts in IT, integrating advanced knowledge from related fields
Solve Complex Problems: Address diverse and moderately complex problems, using sound judgment to select the best methods and techniques
Network and Collaborate: Engage with senior internal and external personnel to improve the application of functional expertise
Innovate Solutions: Develop and recommend solutions to tactical business issues, proactively identifying and addressing potential problems
Lead with Expertise: Use your advanced knowledge to guide your team and drive effective solutions
Exercise Autonomy: Make decisions with considerable latitude, consulting with senior engineers or managers on complex issues and recommending solutions as necessary
Effectively work with multi-functional teams to optimize processes
Contribute to project initiatives using tools like Jira and ServiceNow
Participate in an on-call rotations to handle urgent issues outside regular working hours

Our take

Parent company to some of the most successful video game companies and titles is Take-Two Interactive, one of the leading developers, publishers, and marketers of consumer interactive entertainment around the globe.

Developing and publishing principally through Rockstar Games, 2K, Private Division, and Zynga, Take-Two has powered industry-leading titles such as Grand Theft Auto, Red Dead Redemption 1&2, the catalog of NBA 2K games, BioShock, and FarmVille.

The company is looking to enter the world of crypto and blockchain, beginning with Zynga's Web3 game Sugartown in 2023. When competitor Ubisoft became the first developer to launch NFTs, the move faced backlash as many users saw it as a cash grab, which has certainly influenced Take-Two’s delay in entering the market. Time will tell how this foray into blockchain pans out for Take-Two.

With its well-established catalog of games (with some highly anticipated title releases) Take-Two Interactive is a titan in the industry and is well set to see continued success, not only as its subsidiaries expand but through the capitalization of future tech opportunities in the highly innovative gaming industry.