Technical Support Engineer, Pentera

• 1-2 years of experience in tech support, desktop support, or a related role OR a degree in Computer Science, IT, Cybersecurity, or Computer Engineering
• Strong technical troubleshooting skills
• Basic Linux knowledge (command-line experience is a plus)
• Excellent communication skills and a team-player mindset
• A problem-solver with sharp attention to detail and a "get things done" attitude
• The ability to work independently while thriving in a collaborative environment

Desirable

• As a Tier 1 Technical Support Engineer, you’ll be the first line of defense for our customers, ensuring they get the support they need to use Pentera’s platform effectively. You’ll gain hands-on experience in security testing, work closely with cybersecurity specialists, and develop a deep understanding of penetration testing—all while helping customers solve technical challenges
• Manage non-critical customer issues through our ticketing system, from acknowledgment to resolution or escalation
• Triage and troubleshoot technical issues, ensuring prompt and effective resolution
• Provide exceptional customer support using Salesforce, following Pentera’s support procedures and best practices
• Maintain and contribute to our knowledge base to help streamline future troubleshooting
• Collaborate with internal teams to escalate complex cases and ensure customer success