The increasingly digital nature of how businesses connect with their customers brings new opportunities. Each customer touchpoint is an opportunity to augment and analyse user interactions with newfound precision.
Infobip helps companies take on this gargantuan task with a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualised interactions over customers’ preferred channels.
The company prides itself on its ability to help partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way.
The biggest challenge for the company will be continuing to ensure that its comprehensive suite of products provides a more attractive option than a raft of specialised startups taking on individual challenges in the space like customer onboarding and real-time assistance.
Kirsty
Company Specialist at Welcome to the Jungle