Director of Rewards & Loyalty, Nitra

• 7–10+ years of experience in rewards, loyalty, partnerships, or card program strategy
• Proven track record of building and managing a loyalty or points-based rewards program (not limited to travel)
• Experience structuring commercial deals and negotiating with partners to drive mutual profitability
• Strong analytical and financial acumen, with the ability to model redemption behavior, margin impact, and P&L scenarios
• Demonstrated ability to manage third-party vendors and partnership ecosystems
• Comfort operating in high-growth environments and scaling new programs from 0 → 1
• Excellent communication, negotiation, and relationship management skills
• A data-driven mindset paired with strategic intuition and business judgment

Desirable

• A senior leader to own and scale Nitra’s points-based rewards ecosystem
• You’ll act as the GM of Nitra’s points program—responsible for optimizing its unit economics, building high-value partnerships, and designing redemption structures that maximize both customer value and profitability
• You’ll combine strategic, analytical, and operational expertise to drive the next evolution of Nitra’s rewards program. You’ll own partner sourcing and negotiation, lead full-cycle relationship management, and shape the economics of the rewards portfolio across categories like travel, luxury, and professional services
• Own the P&L and margin performance of Nitra’s points rewards program
• Identify, negotiate, and launch commercial partnerships with airlines, hotel chains, travel platforms, and loyalty networks
• Structure margin-sharing deals and optimize partner mix to improve redemption costs and overall program profitability
• Design redemption frameworks and reward structures that drive engagement while protecting margin
• Analyze customer redemption behavior, cost of goods sold (COGS), and program economics to inform pricing and offer design
• Lead end-to-end partner relationship management—from sourcing and onboarding through renewal and performance optimization
• Oversee vendor management and collaboration with third-party rewards providers
• Develop promotional and category strategies to influence customer behavior and steer spend toward high-margin categories
• Collaborate cross-functionally with Product, Finance, Marketing, and Operations to embed loyalty across the Nitra platform
• Represent Nitra at conferences, industry events, and marketplace discussions relevant to loyalty and rewards innovation