Customer Implementation Manager, Very Good Security
$60-100k
Salary in US currency, may vary in other locations + Stock options
More information about location
Security and compliance infrastructure platform
Be an early applicant
Security and compliance infrastructure platform
201-500 employees
Be an early applicant
$60-100k
Salary in US currency, may vary in other locations + Stock options
More information about location
201-500 employees
Company mission
To protect the world’s sensitive data, enabling innovation while ensuring security and privacy.
Role
Who you are
- 5+ years of technical project management or technology consultation in customer-facing environments
- Ability to act as an 'information conduit' between highly technical teams (Engineering, Product) and non-technical business stakeholders to communicate effectively and work cooperatively with cross-functional teams
- Self-motivated problem solver who is able to thrive in a dynamic and customer-focused environment and applies logic and reasoning rather than blindly following a runbook
- Detail-oriented and able to autonomously support tasks across multiple projects
- Analytical, technically proficient, and able to learn new tools and software quickly
- Able to work in a Waterfall or Agile environment with a strong sense of prioritization
- Experience using a Project Management tool such as JIRA, MS Project, SmartSheet, Monday.com, etc
What the job involves
- We are seeking a Customer Implementation Manager to support our Client Operations team
- Ultimately, you will support our customers to help manage the multiple pieces that drive product adoption
- You will assist our customers with onboarding, implementation, and training on the VGS platform while ensuring a high level of operational efficiency to deliver the best experience to our customers while increasing ROI
- Drive onboarding and implementation of the VGS product suite for new or expanding customers and improve time-to-value for our customers
- Manage multi-threaded enterprise projects that require coordination between a variety of internal and external stakeholders
- Coordinate with experts in the Payments, Fintech, and Banking industries to develop implementation project plans that touch vital components of our customer’s payments infrastructure
- Diligently maintain and update project plans and documentation to ensure that any stakeholder—even those not involved the day-to-day project work—can quickly understand a project's status and trajectory
- Gather business requirements, interpret technical documentation, and provide advice on integration best practices to help our customers streamline their implementations
- Distill complex technical updates into easily digestible summaries for both internal and external stakeholders, ensuring clarity and removing blockers
- Identify risks and proactively manage client implementation issues. Resolve and/or escalate issues in a timely manner
- Collaborate with account management colleagues and cross-functional departments (support, engineering, product, etc) to ensure successful implementation and support continuous process and product improvement
- Be a dedicated resource to help navigate our customers through technical challenges including proxy connectivity, integrations, and platform features
Our take
As scaling businesses grow, data security can take a back seat. Very Good Security takes the pressure off by assuming liability for sensitive data and ensuring compliance with one simple integration. It's an enticing proposition that enables its customers to get to market faster while offloading the risks of data custodianship.
VGS’ secured vaults and zero-data approach means clients don’t have to become security geniuses themselves and instead can focus on what’s unique to their business. Competing against TokenEx, HP’s Voltage, Thales’ Vormetric, and more VGS are trying to disrupt the do-it-yourself status quo of the data security industry. VGS also expedites certifications against PCI DSS, SOC2, and GDPR requirements, and reduces the total cost of compliance by up to 70 percent.
VGS has already attracted significant investment as well as an impressive set of customers (including Brex and Deliveroo). With more companies looking for tailored solutions as they transition to the cloud, VGS is developing several new capabilities to further automate compliance controls for customers on its platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2020
$60m
SERIES C
Oct 2019
$35m
SERIES B
Total funding: $103.5m
Company benefits
- Competitive health benefits including medical, dental, & vision insurance
- VGS stock options
- 401k plan, with employer matching 4% and immediate vesting of employer match
- Life & disability insurance
- Pre-tax flexible spending accounts (dependent and healthcare FSA)
- Flexible work hours and flexible PTO
- 11 US company holidays
- Eligibility for health benefits starts on Day 1!
- New hire home office set up allowance
- Professional learning reimbursement
Company HQ
Tenderloin, San Francisco, CA
Leadership
Mahmoud Abdelkader
(Co-Founder)They started their career as a CSC Consulting Software Engineer before 2 years as the ModelsHotel.com CIO and working at Wachovia and eBay. They co-founded Balanced in 2011, leaving their CTO position in 2015 to co-found Very Good Security in April 2016.
Marshall Jones
(Co-Founder)They are a seasoned engineer who has built countless products in the fintech industry. Formerly VP of Engineering at Balanced, a payment system for marketplaces.
Chuck Yu
(CEO)Previously CRO at DriveWealth, Vice President of Digital Partnerships at Visa and Head of Finance and Operations at Point.
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