Senior Support Engineer, DUCO
$124-153k
+ Commission plan and Employee Equity Purchase Scheme
Data integrity and reconciliation services
Job no longer available
Data integrity and reconciliation services
101-200 employees
Job no longer available
$124-153k
+ Commission plan and Employee Equity Purchase Scheme
101-200 employees
Company mission
Duco's mission is to make managing data easy.
Role
Who you are
- Previous experience in 2nd line support roles (More than 3+ Years)
- Previous experience in product company supporting external customers (experience in a SaaS environment is a plus)
- Strong knowledge and experience in writing efficient SQL queries and a sound understanding of relational databases
- Experience with AWS or other cloud technologies (relevant certifications are beneficial)
- Practical experience with the following tech stack: Kibana, Grafana, Gitlab, Bash scripting, Kubernetes, Prometheus, and Alertmanager
- Strong Experience with supporting Linux-based solutions
- Great knowledge and independent user of Jira and Confluence
- Strong understanding and experience with networking diagnostics and infrastructure
- Analytical thinking and problem-solving skills, so you can unravel complex technical issues
- Outstanding communication skills, ability to work collaboratively with a range
- Of different teams and individuals
- Patience, persistence, and a positive approach
- Agile mindset, ability to work in a fast-paced environment
- Willingness to learn new technologies in an evolving environment
- Experience with any of these: Amazon Web Services, Hadoop, Impala, ODBC, SSO, Power BI, Tableau, Honeycomb, Helm is a strong plus
- Experience in the financial services industry or with financial services software as a benefit
What the job involves
- We’re looking for an experienced Senior Support Engineer to aid clients in resolving technical issues to guarantee the availability and optimal performance of our systems, as well as to enhance customer satisfaction
- You will join a talented and highly motivated team of more than 200 Duco professionals across US, UK, Europe and APAC
- You will report directly to the Support Engineering Manager and will be a part of a 15-people Support Team
- Leading the collaboration with Customer Support / Engineering / Product Management to ensure the availability and performance of our systems and the satisfaction of our customers
- Supporting the overall health, performance, and capacity of the production environment
- Building tools to make our infrastructure more consistent, more reliable, more observable, and require less manual intervention
- Performing real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and fix problems
- Creating and maintaining documentation and runbooks/playbooks
- Recommending improvements to the technologies we use
- Participating in on call coverage rotation, providing leadership to all customer facing teams during incidents
- Participating in weekend releases in rotation with the other Support Engineers
Our take
Enterprises capture and generate a vast amount of business-critical data, but inconsistencies in formating and difficulty in reporting across multiple data silos can make it extremely difficult to actually use this data for operational decision making. Duco exists to solve this problem with a no-code platform to reduce the complexity of a company's data stack, processing, reconciling and drawing insights from data without requiring any special expertise.
Duco's no-code approach, using natural language processing to manage queries, means that decision makers can directly poll data without relying on technical teams or external firms. This leads to cost savings, which have generated a return on investment for Duco's customers in less than a year. So far, Duco's services have been taken up by major firms such as HSBC, Lloyds Bank and Santander, to name just a few.
The company has expanded into Asia and is using investment to further refine the product, allowing it to solve more complex data problems for its clients. As more and more companies realise that there is an easier alternative to reconciling their data than doing it by hand, Duco, having refreshed its leadership in 2026, is in an excellent position to continue its rapid growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (1 round)
Jan 2018
$28m
SERIES B
Total funding: $28m
Company benefits
- Unlimited Holiday
- Success Share Bonus Payments
- Private Medical Insurance
- 4X salary life assurance
- Spot Rewards
- Enhanced Family Leave
- Pressure-off Fridays
- Milestone moments
- Health Cash Plan
- Home Working Allowance
- Employee Assistance Programme (EAP)
- Cycle to Work and Tech Scheme
- Electric Car Leasing Scheme
Company HQ
Farringdon, London, UK
Leadership
Christian Nentwich
(Founder & CEO)Prior to Duco, Christian founded Systemwire, which exited to Message Automation and further to Broadridge. Holds a BSc and PhD in Computer Science from University College London.
Michael Chin
(Senior Advisor)Also a Member of the Board of Directors at IPC Systems and EC1 Partners. Previously CEO at Duco, Head of Broadway Technology at Bloomberg and was a Managing Director at Refinitiv.
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