Senior Site Reliability Engineer, Olo
£57.6-68.4k
On-demand commerce platform for restaurants
Open for applications
On-demand commerce platform for restaurants
501-1000 employees
Open for applications
£57.6-68.4k
501-1000 employees
Company mission
To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.
Role
Who you are
- 5+ years of professional experience building scalable, efficient, and resilient systems
- Experience with monitoring tools like Datadog, Sumo Logic, Raygun, New Relic, Grafana, CloudWatch, and Splunk SignalFx
- Fluency in Incident Management using tools such as FireHydrant, OpsGenie, PagerDuty, VictorOps, or similar
- Experience with build and deploy tools (ie. Jenkins, TeamCity, Octopus, or CircleCI)
- Prior hands-on software development experience
What the job involves
- Reporting to the Site Reliability Team Lead, as Site Reliability Engineer you will partner with Engineering and Product Managers to learn, improve system availability, and sharpen our execution skills to provide an amazing experience for our customers
- Guide observability and SLIs/SLOs to Incident Response to postmortems and follow-up actions
- Implement and tailor our incident response tools to minimize outage durations
- Build collaborative monitoring solutions with members across multiple product teams
- Contribute insights across teams to help us improve or re-architect existing systems to support scale, performance and extensibility
- Rethink our observability tooling to improve architecture, knowledge models, user experience, performance and stability
- Analyze and mature our processes around Incident Response, Observability, Postmortems and Predictive Monitoring
- Influence an engineering culture of reliability, observability, and availability
- Participate in an Incident Commander on-call rotation to help drive remediation efforts to improve our user experience through incidents across our Platform
- Mentor engineering teams through game days, SRE boot camps and other training and feedback channels
Our take
In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.
Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.
The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2019
$100m
SERIES D
Jan 2019
$18m
EARLY VC
Total funding: $181.3m
Company benefits
- Premium healthcare coverage
- For you and your family
- 20 days PTO, 10 sick days +
- 4 mental health days
- Flex work policy + remote office stipend
- 401(k) Match
- Company Equity
Company HQ
Tribeca, New York, NY
Leadership
Noah Glass
(CEO)Experience as International Expansion Manager of Endeavor Global, Inc. from 2003 to 2005. CEO of GoMobo.com since 2005.
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