Solutions Engineer, Tavus
AI video cloning platform
Job no longer available
AI video cloning platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To allow companies to maintain important personal connections with their future customers and partners, all while saving time, effort, and costs.
Role
Who you are
- If you thrive on tackling complex technical challenges, love to empower customers to ship faster, and want to shape the developer experience at an AI-driven startup, we’d love to chat
- You’ll need a solid engineering background, a customer-centric mindset, and a knack for balancing rapid responses with precise execution. Essentially, you’ll be “debugging the future”—Tavus supports top startups and enterprise companies alike, and you’ll be part of their journey every step of the way
- Strong dev experience or the scrappiness to trick us into thinking you have strong dev experience – You can build, deploy, and debug an end-to-end application. Likely you love v0
- You’re great at handling multiple clients, projects, and issues at once without letting anything slip through the cracks
- A “customer-obsessed” mindset – You care deeply about the developer experience and take pride in solving problems fast
- Ability to translate highly technical issues into simple, clear explanations
- A scrappy, solution-driven approach – If something’s broken, you don’t just report it, you fix it (or figure out how to)
- Comfortable working in JavaScript/TypeScript, Python, or similar – Comfortable with APIs, webhooks, and debugging complex technical integrations
- Bonus: Experience working with AI/ML models or video processing APIs
What the job involves
- We’re seeking a Solutions Engineer who’s proactive, resourceful, and passionate about unblocking customers at every turn
- In this role, you’ll be a key player in both our Sales and Customer Success teams, helping customers transform early excitement into fully realized solutions
- Relying on your technical expertise, you’ll facilitate in-depth conversations with developers and decision-makers. Beyond closing the deal, you’ll ensure smooth solution design and integration—collaborating with customers on technical implementation, customization, and troubleshooting
- Your goal is not just to resolve issues but also work to prevent them altogether
- Become a wealth of knowledge - Understand how our product works on a deep technical level so you can support customers
- Creative problem solver - Work with customers to ideate and architect a solution that works with their business
- Diagnose and solve fast – Debug API requests, troubleshoot production issues, and provide clear, actionable solutions for customers
- Think like the customer – Spot patterns in issues, improve docs, and work with engineering to fix problems at the root (or, just do it yourself)
- Build - Create developer resources, like sample code, etc
- Optimize for zero – Aim for near-zero time to resolution. Every inefficiency is an opportunity to build a faster path forward
- Scale yourself – Automate, document, and streamline processes so future users never hit the same roadblocks twice
- Own technical enablement – Help enterprise teams understand best practices for integrating and scaling with our platform
Our take
Tavus is an AI video cloning tool that uses synthetic media, more popularly known as ‘deepfakes’, for companies to produce customizable and scalable content. The platform enables businesses to create videos for marketing, outreach, sales, recruiting and more while tailoring them to specific individuals.
Other players in the field include Loom and Vidyard, both of which have proven the value of personalised videos for businesses, but whose services take time. Tavus is scalable as its platform can generate thousands of personalised videos in the time it would take to record just one. The videos generated currently come with imperfections, notably the lip-syncing and video-cloning, which Tavus tenuously claims create more engaging content.
Synthetic media was called upon heavily during the pandemic, as companies created AI-copilots that could host conferences and pitches remotely, so it will be interesting to see how this industry continues to grow as time goes on. Tavus is young, but is expanding quickly with new products like its Phoenix-3 and Raven-0 models, having been backed by Sequoia and Y Combinator, amongst other top firms. Off the back of 2024 Series A funding, it has the means to accelerate development and growth.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2024
$18m
SERIES A
Mar 2023
$6.1m
SEED
Total funding: $24.1m
Company benefits
- Comprehensive medical, dental and vision coverage for employees and their families, with 100% of monthly premiums paid by Tavus
- Unlimited paid time off, as well as parental and pawental leave
- Flexible hours
- Remote-friendly, with teams at home or in co-working spaces across the globe
- Frequent in person meet ups
- Generous gear stipend
- Company retreats
- Yearly stipend for you to spend on any learning materials (i.e. newsletters, online courses, etc.)
- Debate and feedback are cornerstones of our culture
- Progressive, open-minded meritocracy
- Team members from diverse backgrounds – we’re looking for culture creators, not culture fits
Company HQ
SoMa, San Francisco, CA
Leadership
Hassaan Raza
(Co-Founder & CEO)Previously co-founded Accantus. Served as Engineering Project Manager for Apple and Technical Program Manager for Google before spending 6 years at Simublade as Senior Product Manager and later as Director of Product Development.
Quinn Favret
(Co-Founder & COO)Previously co-founded Chime Menu before starting Tavus.
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