Sales Enablement Specialist, Observe.AI
$120-135k
This role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options)
Contact center software
Be an early applicant
Contact center software
201-500 employees
Be an early applicant
$120-135k
This role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options)
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- Bachelor's degree in Sales, Business Administration, or a related field (or equivalent practical experience)
- 5+ years experience in Sales, Sales Enablement or related GTM roles role with a strong understanding of sales processes, methodologies and value-based selling
- Proven ability to build and scale onboarding and ongoing enablement with measurable impact on ramp time, win rates, and tool/content adoption
- Skilled at translating complex concepts (e.g., GenAI/LLM basics, RAG patterns, security/guardrails) into clear, seller-friendly narratives and exercises
- Experience with enablement tools and BI platforms (e.g., Saleshood, Camtasia, Zoom Revenue Accelerator, ZoomInfo, Outreach, 6sense, Salesforce, etc)
- Strong program design and project management: you can scope, launch, and iterate programs end-to-end across global teams and time zones
- Strong communication and presentation skills and confident leading sessions, coaching reps, and influencing stakeholders without direct authority
What the job involves
- We’re seeking a Sales Enablement Specialist to lead the design and execution of a best-in-class new hire onboarding and ongoing enablement program for our Go-to-Market (GTM) teams
- This role is equal parts strategic program leadership and hands-on delivery — perfect for someone who’s passionate about empowering revenue teams to perform at their peak
- As a Sales Enablement Specialist, you’ll own the programs, content, and learning experiences that ramp our GTM teams faster and raise the bar on execution
- You’ll partner across Sales, Sales Engineering, Customer Success, Product, and Product Marketing to deliver scalable, metrics-driven enablement that improves win rates, accelerates time-to-productivity, and helps enterprise buyers understand the value of AI Agents and Copilots
- Own GTM onboarding end-to-end (AEs, SDRs, Channel, AMs, SEs): design 30/60/90 plans, define success metrics (e.g., time-to-first-meeting/opportunity, ramp time, certification completion), and track outcomes in Salesforce, Zoom Revenue Accelerator, and BoostUp
- Build multi-modal learning: live sessions, async paths, certifications/badges, role plays, call libraries, playbooks, and virtual workshops tailored to role and segment
- Codify CX GenAI sales plays: value-based messaging for AI Agents/Copilots, discovery frameworks, ROI/TCO and business cases, plus foundational AI topics (LLMs, RAG concepts, risk & compliance narratives) translated for non-technical sellers
- Launch readiness: package product releases into field-ready kits (talk tracks, demo guides, objection handling, competitive notes) and coordinate calendar/communications with PMM and Product
- Content governance: maintain a single source of truth in our CMS/LMS (SalesHood), manage version control, tagging, and content analytics to ensure content is easy to access, up to date, and effective
- Deal/practice enablement: identify top-performer behaviors from call analytics; convert them into repeatable programs that shorten ramp and lift attainment
- Cross-functional partnership: partner with GTM teams (ie. Product, Marketing, etc.) on our sales motion, and what assets, content, capabilities and resources are needed to help us drive revenue growth and improve sales productivity
- Measure & iterate: collect feedback, run quick pulse checks, A/B test formats, and continuously improve based on performance data
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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