Senior Client Success Manager, Rightway
$125-145k
3 days a week in office
Personalized healthcare platform for employees
Be an early applicant
Personalized healthcare platform for employees
201-500 employees
Be an early applicant
$125-145k
3 days a week in office
201-500 employees
Company mission
To simplify the healtcare experience.
Role
Who you are
- A bachelor’s degree is required
- 5+ years of direct client-facing experience, with a proven track record of growing client value over time
- Have a background in healthcare technology, digital health, or the employer/health benefit industries
- Comfortable with high levels of ambiguity and thrive in rapidly changing high-growth environments
- Ability to autonomously lead projects and influence others
- Demonstrated ability to solve complex problems and manage simultaneous initiatives with varying timelines and complexity
- Motivated, adaptable, results-oriented, and highly attentive to detail
- Quick learner and a self-starter with strong organizational and time management skills
- You thrive in fast paced, startup environments and aren’t afraid to roll up your sleeves and make things happen
- Embrace and model the philosophy of Operational Excellence by continuously striving for improvements and optimizations across your book of business
- Excellent communication and presentation skills; you’re an active listener who can break down complex ideas and tailor your message for diverse audiences at any level
- Highly collaborative and excel at working cross-functionally, thinking critically about solutions and collaborating with leaders and teams to to address challenges and solve problems
- Experience analyzing data to distill qualitative and quantitative insights, tell a story, and drive action
What the job involves
- Rightway is looking for a relationship driven and operationally savvy Senior Client Success Manager to join our team here at Rightway
- This is a high impact role and the successful candidate will be responsible for owning a diverse portfolio of accounts; engaging with key client stakeholders, benefit brokers/consultants and TPAs; delivering value, impact and satisfaction to clients; and bringing the ‘voice of the client’ into internal collaborations with product, marketing, analytics, implementation and sales
- Responsible for the overall relationship for clients within a diverse portfolio of accounts, including managing external touchpoints, executing contract deliverables, resolving client escalations, delivering quarterly business reviews, securing renewals, and ensuring overall client satisfaction
- Develop meaningful relationships and maintain regular contact with clients, including executive stakeholders and brokers/consultants
- Serve as the main point of contact for day-to-day client-related inquiries from both external stakeholders and internal teams
- Partner with the implementation team to ensure a seamless transition from implementation to client management post launch
- Demonstrate a deep understanding of Rightway products and services and participates in client webinars, trainings, on-site events and other forums designed to educate employees on Rightway’s navigation solution
- Identify trends and generate insights to formulate innovative solutions aimed at driving value, resolving issues and implementing preventive measures
- Make data driven decisions that support strategic account planning, working with internal and external stakeholders to identify and structure account growth opportunities
- Track account progress against industry best-practice KPIs and metrics, achieving exceptional levels of retention, referenceability, and service expansion
- Bring the voice of the client into meaningful, tactical dialogue with cross-functional stakeholders to inform business strategy and ensure all deliverables and expectations are met
Our take
Modern healthcare ecosystems are fragmented, so patients have to organize multiple services to get the care they need. This can be complex, time-consuming and expensive, which is why Rightway provides a unified healthcare organizational system to manage employee healthcare benefits better.
The company’s aim is to simplify access to healthcare, whilst also saving users money through price comparison services. Examples of its offerings are a pharmacy services platform that enables employees to access medication via a smartphone app, and the Advocate platform that helps to close care gaps.
The startup serves companies of all sizes, from small businesses to enterprises like Burger King, Popeyes and RBI. It has hundreds of thousands of users across the US, and has raised considerable funding which will enable it to further develop its platform and strengthen its foothold among employers, health plans, third-party administrators and other potential clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2024
$108.8m
LATE VC
Mar 2021
$100m
SERIES C
Total funding: $240.8m
Company benefits
- 401k
- Flexible time off
- Full medical, dental, and vision insurance
- Commuter benefits
- Health Savings Account
Company HQ
West Village, New York, NY
Leadership
Jordan Feldman
(Co-Founder & CEO)Studied Government and Economics at Harvard before working in investment at Goldman Sachs and Redbird.
Theodore Feldman
(Co-Founder & Chief Medical Officer)Also Chief Medical Officer at Cadence. They studied Medicine at Harvard University and the Albert Einstein College of Medicine. Worked as Medical Director at South Miami Heart Centre and the Head of Cariology at FIU Wertheim College.
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