Senior Manager of Software Engineering, GoDaddy
$137-267.5k
Salary dependent on candidates location
More information about location
Internet domain registrar and web hosting platform
Be an early applicant
Internet domain registrar and web hosting platform
1001+ employees
Be an early applicant
$137-267.5k
Salary dependent on candidates location
More information about location
1001+ employees
Company mission
To allow anyone to begin, grow, and run their presences online.
Role
Who you are
- If you're passionate about transforming the customer experience through the power of AI, we want to hear from you
- 10+ years of software development, with a strong technical background as a full-stack engineer and exposure to DevOps practices
- Managing and mentoring high-performing engineering teams, with a focus on fostering a collaborative, learning-oriented culture
- Agile software development methodologies and a commitment to software craftsmanship principles
- Experience working with AI/ML technologies, such as large language models, conversational agents, and predictive analytics, is highly desirable
- Familiarity with modern cloud platforms, particularly AWS, and a range of data storage and processing technologies
What the job involves
- We are looking for a Senior Manager to lead GoDaddy's Care Engineering Team in delivering features for AI initiatives and developing customer service solutions
- As a key member of our team, you will lead talented engineers focused on building intelligent chatbots, automation tools, and real-time analytics to transform the customer support experience
- This is an exciting opportunity to lead a team of talented engineers in building the future of customer service at GoDaddy
- Enhance our Care (customer service and sales) platform, including AI-powered applications and contact (call) center solutions
- Mentor and develop a team of senior engineers, fostering a culture of continuous learning and software craftsmanship
- Ensure high-quality, secure, and scalable software delivery through the application of best practices in areas like domain-driven design, testing, and infrastructure as code
- Drive the overall technical and organizational strategy for the Care Engineering US team
- Represent the Care’s AI initiatives to external partners and contribute to the broader AI community
Our take
GoDaddy is a leading web hosting company and internet domain registrar helping its 21+ million customers build professional websites, and sell their products and services.
Following an increasing shift online for businesses, GoDaddy has made some strategic moves to harness this market wave. Most significantly, it has gotten ahead of the boom in e-commerce, with its invoicing and payments services. This simultaneously demonstrates a keen commitment to the requirements of its top users (as they were top requested features among its ‘Pro’ customers), and streamlines its services by eliminating the need for third-party programs. It is a smart update demonstrating market sensitivity and good business strategy.
GoDaddy has successfully navigated its reputation for controversy - for the most part - as its marketing and business practices have, in the past, attracted the ire of some commentators. However, this hasn't dented its impressive customer numbers, and it continues to boast an impressive customer base including Roblox, Telegram, and Asana.
Steph
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Company benefits
- Company equity
- Equal opportunity employer
- Work from home opportunities
- Professional development & tuition support
- Subsidized meals
- Employer-paid trip reduction expenses
- Tax-advantaged accounts (FSA, HSA)
- Medical, dental, vision, disability
- Liberal time away to rest & recharge
- Family-friendly options like day care subsidy, paid parental leave, adoption assistance and fertility coverage
- Employee Assistance Plan
- Benefits fairs, flu shots, wellness perks
- Company-wide celebrations and events
- Team kudos and peer recognition programs
- Empower by GoDaddy matches charitable grants and offers volunteer opportunities
- Team-building and professional development
- A wide range of International Benefits, varies by country
- 401k plan w/ generous employer match, pre-tax / Roth options
Company HQ
South Tempe, Tempe, AZ
Leadership
Bob Parsons
(Founder)Bob studied at the University of Baltimore, before founding GoDaddy in March 1997. They have been Executive Chairman since then.
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