Senior Renewal Analyst, MeridianLink
$85.9-121.3k
Potential For Equity-Based Awards
Lending software provider
Be an early applicant
Lending software provider
501-1000 employees
Be an early applicant
$85.9-121.3k
Potential For Equity-Based Awards
501-1000 employees
Company mission
To be the most trusted financial services technology platform.
Role
Who you are
- Problem-Solving Skills: Ability to work on varied and routine problems, exercising judgment within defined procedures
- Relationship Building: Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions
- Experience: Bachelor’s degree and 4-6 years of relevant professional experience (or equivalent work experience), preferably within an Enterprise SaaS organization
- Skills: Familiarity with Salesforce and enterprise SaaS tools. Strong analytical ability, prioritization skills, and ability to teach best practices
What the job involves
- As a Sr. Renewal Analyst, you'll play a crucial role in managing subscription renewals, optimizing retention rates, and fostering strong client relationships
- You'll handle high-level customer escalations, terminations, contract disputes, and other issues that threaten customer retention, working tirelessly to drive them to resolution
- Forecasting: Keep an accurate rolling 9-month forecast of renewals to support strategic decision-making
- Team Leadership: Lead the Renewals team with day-to-day requests, providing process guidance, ensuring data quality, and managing complex deals
- Renewal Management: Drive the renewal process for customer contracts, proactively engage with clients to negotiate renewal terms, and ensure high customer retention rates
- Reporting: Build and maintain reports for key metrics like renewal revenue, bookings, retention rate, and overall customer health. Track success through metrics such as client engagement scores and measures of churn
- Process Improvement: Champion impactful process improvements and automation. Develop playbooks for renewal engagement to maximize revenue retention
- Data Insights: Extract insights from renewal data and recommend tactics for improvement. Monitor churn, contraction, and growth trends within the customer base and report findings to senior roles
- Sales Collaboration: Work closely with sales teams to maximize revenue generation from existing customers. Enhance the sales team’s effectiveness through data, automation, and product analytics
Our take
MeridianLink provides modern software platforms for financial institutions and consumer reporting agencies. Specifically, it powers digital lending and account opening for the former and data verifications for the latter.
The company has been trusted for over 20 years and has remained adaptable and open to change with the industry, such as its recent addition of engagement features that offer new ways to help financial services drive growth, reach target audiences and adjust campaigns to meet business and customer needs. It has therefore maintained a number of impressive customers, from BankPlus and American United to FirstBank and TwinStar.
MeridianLink has proven hungry in recent years for acquisitions, having acquired StreetShares, TazWorks and Saylent within one year, and off the back of its 2021 IPO. Its efforts to expand its product offerings and customer base are a testament to its adaptable nature that has engendered a long-standing strong market position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company benefits
- Potential For Equity-Based Awards
- Insurance coverage (medical, dental, vision, life, and disability)
- Flexible paid time off
- Paid holidays
- 401(k) plan with company match
- Remote work
- All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time
Company HQ
Costa Mesa, CA
Leadership
Nicolaas Vlok
(CEO, not founder)Previously co-founded ad served as CEO for both TST and Idion Technology Holdings. Acted as President and CEO for Vision Solutions.
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