Head of Customer Success, TigerData
+ Stock options
More information about location
Building the new standard for data infrastructure, built on PostgreSQL, designed for the future
Open for applications
Building the new standard for data infrastructure, built on PostgreSQL, designed for the future
101-200 employees
Open for applications
+ Stock options
More information about location
101-200 employees
Company mission
TigerData is the fastest PostgreSQL platform for real-time, analytical, and agentic applications.
Role
Who you are
- This isn’t your typical CS role. We’re looking for a bold builder: someone who has seen hypergrowth before and isn’t afraid to do things differently
- If you love shaking up the status quo, get energized by complex technology (especially databases), and believe that deep customer empathy is a strategic advantage, let’s talk
- Have 5+ years of experience leading Customer Success in a high-growth B2B SaaS company, ideally with a technical product (bonus points for developer tools or database technologies)
- Are a builder at heart, energized by ambiguity, and excited to craft new paths rather than follow existing ones
- Have experience working with technical products and users—familiarity with databases is a must, and Postgres or SQL knowledge is a major plus. You don’t need to be an engineer, but you do need to understand how technical customers think
- Have a proven ability to hire, coach, and lead diverse teams across geographies, while creating a culture of accountability and experimentation
- Bring strong technical acumen, you can hold your own in conversations about infrastructure, performance, and architecture, and know how to translate customer needs to technical teams
- Possess executive presence and can inspire confidence in boardroom-level conversations while still being hands-on with customer challenges
- Are a master communicator who listens deeply and builds authentic, trust-based relationships with customers and colleagues alike
- Thrive in remote, distributed environments and are motivated by impact, not oversight
- Believe that organizations are strongest when they reflect the diversity of the world around them and actively work to make that a reality
What the job involves
- As a Head of Customer Success at Timescale, you’ll take the reins of a high-impact, global function critical to our company’s success
- Reporting directly to our CRO, you’ll lead the evolution of our Customer Success organization, bringing structure and strategic vision while breaking convention and rethinking what "great customer experience" means in the world of databases
- You’ll work cross-functionally to shape how we guide, support, and celebrate our customers throughout their entire lifecycle—from onboarding to expansion and renewal
- Architecting and executing the long-term vision for Customer Success at Timescale, including segmentation, engagement models, and customer journeys
- Leading and growing a team of Customer Success Managers, instilling a culture of ownership, innovation, and relentless focus on outcomes
- Acting as the voice of the customer across the business—partnering closely with Sales, Marketing, Product, and Engineering to influence roadmap and go-to-market decisions
- Building systems and processes that scale with us while remaining agile and deeply human in approach
- Driving adoption, satisfaction, retention, and expansion across a global, technical customer base
- Championing key metrics and customer health reporting that enable proactive engagement and visibility at the executive level
- Bringing creativity and a willingness to test unconventional strategies in service of customer value
- We share our tech stack with the caveat that we don’t require previous experience in it (but a love of these languages is helpful): Timescale's tech stack includes TimescaleDB, built on PostgreSQL, along with AWS, Go, Docker, Kubernetes, and Python for scalable time-series data management
Application process
- We will respond to all applicants
- We strive to review all applications fairly, without bias, and shortlist based on relevant skills and experience
- All active candidates will be informed of what is happening next in the process
Our take
Timescale helps developers and businesses manage and analyze big data sets that power large-scale operations. It offers this through its own open-source time-series SQL database which, unlike many competitors, is built with PostgreSQL.
The product’s broad client applications include finance, logistics, and space. It serves hundreds of customers, with tens of thousands of other organizations using the TimescaleDB platform in the community (including companies like IBM, Microsoft, Pfizer, and Samsung, among others.)
Timescale has also landed substantial funding, becoming a Unicorn back in 2022. This all signifies the value that Timescale's platform provides. The company continues to grow, investing across product, engineering, and R&D, as well as broadening its efforts in serving the Timescale community.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$110m
SERIES C
May 2021
$40m
SERIES B
Total funding: $184.8m
Company benefits
- Flexible PTO & family leave
- Professional development & educational benefits
- Summer Fridays off in August
- Fully remote work from anywhere
- Stock options
- Monthly WiFi stipend
- FSA/Dependent FSA plans
- 401(k) retirement plan
- Premium insurance options for you and your family
Company HQ
Midtown East, New York, NY
Leadership
Ajay Kulkarni
(Co-Founder & CEO)Previous CEO and Co-Founder of computer software company Sensobi, and worked in product at GroupMe/Skyprosoft.
Michael Freedman
(Co-Founder & CTO)Previous Research Assistant at multiple universities, including Berkeley and Stanford University. Co-founded Illuminics Systems, which was later acquired by Neustar. Current Advisor to Blockstack and Professor of Computer Science at Princeton University.
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