SaaS Tech Customer Success Manager, BlueOptima

£45-54.5k

OTE

£40-45.5k

BASE

Mid level

London

More information about location

3 days a week in office (Newington Causeway, London)

Software development analytics provider

Job no longer available

Software development analytics provider

101-200 employees

B2BDeep TechAnalyticsSaaSAutomation

Job no longer available

£45-54.5k

OTE

£40-45.5k

BASE

Mid level

London

More information about location

3 days a week in office (Newington Causeway, London)

101-200 employees

B2BDeep TechAnalyticsSaaSAutomation

Company mission

To help realise the potential of every individual by creating a transparent and dynamic environment filled with high performers who are motivated.

Job

Company

Role

Who you are

Prior B2B SaaS Customer Success Management experience is highly desirable
You will be an experienced Customer Success Manager, ideally with 3-4 years in a Customer Success role, preferably with experience in a B2B environment and ideally in SaaS
STEM or analytical discipline would be beneficial
Customer centric with a proactive attitude to tackle big problems and deliver solutions for great customer experience at scale for large Enterprises
Excited to learn, with the aptitude and desire to become a subject matter expert, in a technology field,
Outstanding relationship building experience, with expert communication and interpersonal skills to work effectively with senior stakeholders of Fortune 500 C-Level clients
Good self-management and organisation to balance time across multiple clients
Motivated to succeed in a high growth environment with opportunities to expand your skills

What the job involves

We are looking for enthusiastic, outgoing and internationally-minded Customer Success Manager with an interest in technology, who are able to build strong relationships with our enterprise clients and who can excel in a fast-changing organisation
Actively engage CIOs, CTOs, and senior stakeholders, enabling them to express their business objectives, then leverage data insights commit to action and deliver measurable improvements to their software development organisations
Nurture high value accounts for retention and renewal. Responsible for renewals, with up-sell and cross-sell opportunities, identified through trusted advisor relationship, passed to Account Executives to close
Onboard Client senior managers, empowering them to use the products to support business transformation and effective operational management
Account Management of multiple high-touch Enterprise clients, taking a KPI driven approach and maintaining activities within our CRM. Our Customers’ success is our success
Use BlueOptima’s reporting suite, and MS Excel and PowerPoint, to provide engaging insights, relationship reviews and value to your clients
Provide Marketing with Success Stories to generate collateral to educate and influence internally and externally

Salary benchmarks

Our take

BlueOptima is changing the way businesses manage software development. Its platform offers detailed insights into the coding effort invested by developers, teams, or vendors across any project, sprint, or task. It works across all languages, platforms, and locations, giving managers a clear picture of resource utilisation to make smarter decisions.

In addition, BlueOptima provides a global industry benchmark for software development and has launched the world's first technical recruitment assessment platform, which accurately predicts workplace performance. By using its software, companies can boost team performance by up to 20% and reduce security risks linked to open-source code.

With clients like Hitachi Energy, BPI, Archer, and several global banks and Fortune 50 companies, BlueOptima is trusted by leaders in industries worldwide.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Company benefits

32 days of holidays (including bank holidays)
Work from Home Equipment allowance
Flexible Work from Home - 2 days remote a week
Flexible Work from Long Distance - 4 weeks a year
12 Weeks Paid Maternity and Paternity Leave
Pet friendly office
Sponsored Learning Opportunities
Cycle2work scheme
Team Socials
Annual Leave purchase (up to 5 extra days)

Company HQ

London, UK

Leadership

Jason Rolles

(Managing Director)

Background in Asset and Credit Management and Consulting at JP Morgan, Barclays, UBS and Accenture.

Share this job