Conversational AI Engineer, loveholidays
3+ days a week in office
Holiday booking service
Posted today
Holiday booking service
201-500 employees
Posted today
3+ days a week in office
201-500 employees
Company mission
Loveholiday's mission is to create the ultimate online travel experience.
Role
Who you are
- We’re looking for someone who brings enthusiasm, a genuine interest in conversational and agentic AI technology, and the willingness to grow. You don’t need to have all the answers but you should be eager to find them
- Conversational AI Core: Foundational understanding of conversational AI concepts - virtual agents (intents, entities, dialogue management, fulfillment) through to LLM-driven agentic approaches
- Platform Exposure: Experience building virtual agents on conversational platforms (e.g., Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa)
- Software Engineering: Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software engineering and infrastructure development practices
- Advanced LLM Orchestration: Experience designing LLM applications beyond basic APIs, including retrieval-augmented generation (RAG) pipelines, orchestration logic, and tool/agent workflows
- API Integration: Strong awareness of REST APIs and webhooks to effectively connect AI agents with backend systems and external tools
- Cloud & DevOps: Familiarity with cloud deployment environments (preferably Google Cloud Platform) and CI/CD practices for AI workflows
Desirable
- Experience with the Google Agent Development Kit (ADK), LangChain, or similar multi-agent orchestration frameworks
- Practical familiarity with vector databases, hybrid search techniques, and advanced chunking strategies for optimizing RAG systems
- Knowledge of or previous experience within the travel sector or fast-paced B2C e-commerce environments
- Familiarity with version control tools (Git) and working effectively within an agile team environment
What the job involves
- You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale
- The team builds and maintains the AI-powered agents and tooling that power interactions across our contact centre and digital channels – increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities
- This is a collaborative, fast-moving team where curiosity and a willingness to learn are valued as highly as technical skill
- Reporting to the Lead Conversational AI Engineer, you will play an important part in building and maintaining the conversational AI systems that help our customers find and manage their perfect getaway
- As a level 1 engineer, you will be supported to develop your skills and grow your confidence, contributing to real solutions from day one whilst building a strong foundation in modern agentic AI technologies and engineering best practices
- Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations
- Support the development of agentic workflows – learning how to design multi-step, tool-using agents that can reason and act across systems to resolve customer queries
- Work with the Google Agent Development Kit (ADK) to assist in building, testing and iterating on agent capabilities under the guidance of more senior engineers
- Analyse conversational data and real customer interaction patterns to understand how users engage with our agents, surfacing insights that inform improvements to the customer experience
- Contribute to the testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviour
- Assist in the analysis of conversational data and performance metrics to support continuous improvement of the user experience
- Collaborate with Conversation Designers, product managers and engineers to ensure technical implementations match the intended design and business goals
- Participate in team ceremonies including stand-ups, retrospectives and planning sessions, communicating your progress and raising blockers clearly
- Stay curious about developments in agentic AI, LLMs and the broader conversational AI landscape, sharing learnings with the team through show and tells or internal channels
Application process
- TA screening - 30 mins
- 1st stage video interview with Lead Conversational AI Engineer - 1 hour
- Take-home engineering task
- Final stage with Director of Business IT & AI Operations and senior stakeholders - 1 hour
Salary benchmarks
Our take
Travel, both domestic and overseas, has been a huge part of the British economy since the late 20th century. In 2019, UK residents spent £43 billion on foreign holidays - almost double the amount spent a decade before.
Despite travel companies suffering considerable reputation damage back in 2020, as they struggled to refund customers whose booked holidays were suddenly cancelled, the appeal of companies like loveholidays to holidaymakers will undoubtedly endure seeing as they make the process of booking holidays much easier.
In the nearest future, loveholidays will need to focus on maintaining its reputation, especially given the wide array of direct competitors who could steal market share. At present, however, loveholidays is still one of the fastest growing online travel agents. If it can keep up the practices which have brought it success over the past 10 years, loveholidays is still in a good position to keep its growth strong for few years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Oct 2016
$4.1m
EARLY VC
May 2011
$2.7m
EARLY VC
Total funding: $6.8m
Company benefits
- Discounted holidays for you, your family and friends
- 25 days of annual leave + bank holidays
- Company pension contributions at 5%
- Individual training budget for courses, seminars and memberships to professional bodies
- High degree of autonomy in a strong collaborative environment
- Cycle to work scheme, season ticket loan and eye care vouchers
- Hybrid working with 3 days working in our office (London) and 2 days WFH per week
- Sustainably sourced fruit baskets in the office kitchen
- Increased annual leave for long service
- Ability to buy and sell annual leave
- Enhanced maternity pay = 6 weeks of full pay and 20 weeks at 50% pay
- Enhanced paternity pay = 4 weeks of full pay
Company values
- We are entrepreneurs - We’re proudly commercial, we do more with less, we own the decisions we make and the actions we take
- Everything is written in pencil - As we grow, we think smaller, act quicker and continuously evolve the way we organise our work
- We organise for speed - A flat structure with small teams, allows us to move quickly
- We believe in Team - We’re all in it together
Company HQ
Hammersmith, London, UK
Articles
Leadership
Jonny Marsh
(Non Executive Director)An engineering graduate from the University of Bath, Jonny is also the founder and ex-CEO of nmqa Ltd and co-founder of travelmatch. He served as Loveholiday's COO until 2019.
Alex Francis
(Non Executive Director)Founded travelmatch in 2007 and then loveholidays in 2012, quickly becoming the fastest growing business in the UK by 2019. Now acting as a non-exec for the business since stepping down as CEO in 2020.
People progressing
Joined as UX/Design Manager in 2011, promoted 3 times in 10 years to current position of Lead User Researcher, having previously worked as Senior Product Designer.
Diversity, Equity & Inclusion at loveholidays
Clodagh Beatty (Head of Talent Management, Learning & DE&I)
- We recently hired a Head of L&D, Diversity, Equity & Inclusion to support us in our ongoing commitments to creating an inclusive environment, as well as providing growth opportunities for all our employees
- We want all applicants to feel they can belong at loveholidays
- We have employees from all walks of life and we are only interested in assessing your skills, attitude and talent!
- We support Employee Resource Groups - recently launched our Women's Network at loveholidays
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