Senior IT Support & Infrastructure Specialist, TelmarHelixa

Salary not provided

AWS

Windows

GSuite

JIRA

Freshdesk

Confluence

Active Directory

Senior level

New York

Media, marketing and advertising planning tools

Job no longer available

Media, marketing and advertising planning tools

201-500 employees

B2BMarketingAdvertisingData Analysis

Job no longer available

Salary not provided

AWS

Windows

GSuite

JIRA

Freshdesk

Confluence

Active Directory

Senior level

New York

201-500 employees

B2BMarketingAdvertisingData Analysis

Company mission

To help clients connect brands to consumers through unparalleled insights.

Job

Company

Role

Who you are

5+ years’ experience in providing 1st, 2nd and 3rd Line technical support
Detailed working knowledge of AWS and its services (e.g. EC2, S3, ELB, Cloudwatch, IAM and more)
Detailed working knowledge of Microsoft (Windows Server 2012/2016/2019 and Active Directory)
Knowledge of the following methodologies: Scrum, Agile, ITIL
Proven ability to learn and apply new technology
Technical troubleshooting and problem-solving skills
An ability to work in a highly-communicative and driven team
An ability to focus on detail and to follow and document processes
Excellent written and verbal communication skills in English
Empathetic, self-motivated and enthusiastic

Desirable

Knowledge of the Google Workspace environment including GSuite
Knowledge of FreshDesk, JIRA, Confluence
Working knowledge of EDR (e.g. VMWare Carbon Black) and Antivirus solutions
Scripting experience
Experience working with KPIs and measuring SLA performance
Professional IT Certifications. (e.g. MCSE, MCP or equivalent)
AWS certifications

What the job involves

Manage and support of our AWS environments
Support and maintain windows active directory domain
Implement Security best practice and policies
Interact with 1st Line, 2nd Line and other 3rd Line Technical Support Engineers providing support and guidance on difficult issues
Responding and assisting with incident management (P1 escalations) and bug prioritization
Provide product training to 1st / 2nd Line Technical Support Engineers
Act as a back–up for 1st / 2nd / 3rd line staff
Provide out of hours coverage as part of an on-call rotation schedule as needed
Assist in evaluating new services, processes and technologies introduced
Ensure customer and staff inquiries are resolved in a timely manner

Our take

Founded in 1968, TelmarHelixa was the first independent supplier of computerised information services to the advertising industry. It has since grown into a leading provider of media planning tools and data integration solution in the digital space. TelmarHelixa's solutions are data agnostic, meaning that they have access to over 8,000 datasets, allowing for better segmentation of customers and multibasing using its proprietary algorithms to rapidly gauge frequency and reach.

In 2018, Telmar was acquired by Liiv, a company founded by Telmar CEO James Ingram. It has since made a strategic acquisition of its own, purchasing consumer insights platform Helixa, becoming TelmarHelixa. These acquisitions enable TelmarHelixa to offer enhanced data integration and market intelligence tools to its clients, while tapping into the broader customer base of its parent company. And partnerships like its 2021 collaboration with ID5 show that ,despite its long history, Telmar is adept at evolving and expanding it data-gathering capabilities in a cookie-less world.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-2% employee growth in 12 months

Glassdoor (2.7)

Company

Company HQ

Hudson Square, New York, NY

Leadership

James Ingram

(CEO)

With over two decades of experience in the visual and creative arts industries, James is an experienced entrepreneur and global technology executive. He has served as CEO of Telmar since October 2019, alongside founding LiiV.

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