Customer Success Manager, Sinequa
$170-190k
OTE
Enterprise search & analytics solutions
Open for applications
Enterprise search & analytics solutions
101-200 employees
Open for applications
$170-190k
OTE
101-200 employees
Company mission
To power a more connected, efficient modern workplace.
Role
Who you are
- 5+ Years of client management experience
- Exceptional communication, presentation, and listening skills
- Strong grasp of technology architecture, the technology landscape, and the AI ecosystem such as Search technologies, and LLM
- Proven ability to build credibility with key decision-makers and influencers within customer organizations
- A thorough understanding of an Enterprise Search project lifecycle and a demonstrated ability to support organizations in advancing their AI capabilities
- Comfortable interacting with stakeholders across various levels and departments—from executives to administrators, analysts, and IT professionals
- Robust problem-solving and analytical abilities; adept at formulating solutions that generate tangible business value
- Recognized skill in identifying and capitalizing on new business opportunities
- Proven experience in implementation and project management
- Bachelor’s degree
- Strong knowledge of Search and big data technologies
- Previous experience in account management, customer success, or consulting. Experience in enterprise software or, more specifically, Enterprise Search
- Willingness to travel up to 25% of the time
What the job involves
- Join our dynamic Customer-facing team and help us shape the future of Enterprise Search and Generative AI with some of our most strategic customers
- As a Customer Success Manager, you will be pivotal in nurturing and expanding our engagement with a portfolio of large enterprise accounts
- Your role is to ensure that our clients recognize the full value of our innovative software and services
- You will act as a key representative for our customers internally, driving effective implementation, securing renewals, and facilitating account growth working in tandem with our Senior Sales Managers
- Your performance will be measured by specific metrics tied to customer product adoption, account expansion, and retention rates
- Manage and grow relationships with a portfolio of major North American accounts across pharma/life sciences, manufacturing, and technology industry verticals
- Develop a deep understanding of each client’s unique needs and business goals, guiding a significant number of licensed users to leverage Sinequa’s solutions to achieve these objectives. To achieve this, you may be working with an integrator with whom Sinequa partners
- Design and implement customer engagement strategies including adoption plans, value assessments, and Executive Business Reviews
- Oversee the seamless implementation of the Sinequa platform and manage the delivery of our professional services
- Create a dashboard to pinpoint opportunities for customer growth and identify potential churn risks
- Advise clients on best practices for utilizing Sinequa’s software
- Collaborate closely with Sinequa’s solution engineering team, Support team, and R&D
- Keep customers informed about Sinequa’s product roadmap and funnel ongoing customer feedback back to our Product team
- Stay informed about the latest developments in Sinequa’s offerings, the competitive landscape, and broader AI and Generative AI trends
- The opportunity to join a team that strengthens the presence of ChapsVision in North America, a port that has grown organically and acquired
- An innovative and growing working environment with prospects for professional development
Application process
- We usually respond within a week
Our take
As the quantity of content and data scattered across organisations grows, businesses are struggling more and more to leverage this hidden, diffused knowledge. This is a problem; without this, businesses will struggle to do crucial things like highlight trends, reinforce learning, and build new strategies. It is no wonder, then, that the Global Enterprise Search market is booming.
Founded in 2002, Sinequa has established itself as a recognised leader in this market. In a nutshell, its AI technology enables users to find enterprise information quickly and effectively, driving innovation, efficiency, and productivity for businesses. With a focus on giving professionally relevant insights, it works with major international businesses such as GSK and EDF, as well as a host of other big names.
Aiming to differentiate itself through the use of deep learning, the company added a neural search function in 2022. It also developed Workplace Search, a solution that equips its users with fast, effortless retrieval of company knowledge. In 2024, Sinequa was acquired by ChapsVision as part of its strategy to strengthen its AI capabilities, and now operates under this parent company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2019
$23m
SERIES B
Mar 2010
$0.3m
GRANT
Total funding: $29m
Company benefits
- Hybrid policy and Remote policy depending on location
- Great health insurance for you and your family
- Professional Development budgets for each individual
- Phone reimbursement
- Team building activities, including an annual global kick-off
- Unlimited tea and coffee, as well as fresh fruits & snacks
- Volunteer Day(s)
Company HQ
L'Europe, Paris, France
Leadership
Jean Ferré
(CEO)Co-founded Sinequa and served as CEO and President from 2005-2010, returning to the company in 2023 after its acquisition by ChapsVision.
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