Senior Product Designer, Upstart

• 7+ years of experience designing customer-facing digital products, with a focus on secure user flows or identity-related features (e.g. login, registration, authentication)
• Strong portfolio demonstrating end-to-end design thinking with attention to both user needs and security requirements
• Skilled with Figma and design research tools like Usertesting, Maze, or Lookback
• Experience balancing usability and privacy, with a passion for simplifying complex or sensitive user flows
• Confident communicator and collaborator, comfortable sharing designs, receiving feedback, and partnering across disciplines including security, compliance, and engineering

Desirable

• As the Senior Product Designer, Profile & Account on the growth design squad, you’ll define strategy, lead user research, and shape frictionless identity, log in, and profile & account management experiences across mobile and responsive web experiences
• You’ll focus on reducing friction in authentication, registration, profile and account creation, and account recovery flows—while maintaining a high bar for security, transparency, and user control
• You’ll have a major impact on how users interact with Upstart’s products by crafting seamless identity interactions that feel invisible, trustworthy, and empowering
• Create user journeys, wireframes, prototypes, and polished mockups that shape the identity experiences for log in, account creation and management, registration, authentication, and profile creation and management
• Lead research and usability studies to understand customer behavior, pain points, and expectations around login, multi-factor authentication, and account management
• Partner with product and engineering teams to define profile and account experiences that reduce friction and boost conversion, while balancing strong security and user trust
• Design accessible, inclusive, and scalable solutions across both internal tools and customer-facing experiences, keeping regulatory and compliance needs in mind
• Build and maintain design artifacts (user flows, personas, interaction specs) that align identity experience strategy across the platform
• Use quantitative and qualitative data to validate design decisions and iterate on experiences that improve user confidence and platform adoption
• Contribute to a unified design system that supports consistent and secure identity patterns across all Upstart products