Senior Manager of Software Engineering, Affirm

CRM

$200-333.4k

Offer amounts within the range are based on a number of factors including but not limited to job-related skills, experience, and relevant, location, education or training. Certain roles are eligible for equity awards upon hire, promotion, tenure milestones and for performance.

Salesforce

Zendesk

Expert level

Remote from US

More information about location

POS installment loans

Job no longer available

POS installment loans

1001+ employees

FintechB2CPersonal financePaymentsSaaS

Job no longer available

$200-333.4k

Salesforce

Zendesk

Expert level

Remote from US

More information about location

1001+ employees

FintechB2CPersonal financePaymentsSaaS

Company mission

To deliver honest and transparent financial products that improve users' lives.

Job

Company

Role

Who you are

Experience in omnichannel customer relationship management, familiar with the challenges and opportunities of working with industry-standard tools like Salesforce or Zendesk
10+ years of experience as a software engineer with leadership responsibilities and 3+ years as a group engineering manager
Demonstrated experience in building and scaling platforms and distributed systems that require high availability, security, and resilience
Experience managing and maximizing the impact of key vendor partnerships
A track record of aligning a cross-functional group around a strategy, and leading over subsequent quarters to deliver results
A customer-centric mindset, willing to go the extra mile to ensure that we are doing right by the people who use our products
Humility and self-awareness, with an understanding of opportunities to learn and grow. You thrive in ambiguity

What the job involves

This role is crucial in establishing our engineering group responsible for driving our CRM strategy
You will collaborate with a diverse group of cross-functional stakeholders to enable our operations team to deliver an exceptional customer experience
This will necessitate thoughtful, decisive leadership across three teams with a broad range of expertise, from full-stack engineers to Salesforce administrators
You will oversee our internal agent portals, infrastructure to support our Salesforce deployment, and team of SFDC admins
Lead your team to meet the needs of our customer operations teams while ensuring that our technical strategy and decision-making are robust and future-proof
Drive the planning and prioritization of projects based on product, technical, and business goals by leveraging resources, data, and relationships across the organization
Empower your team during quarterly planning and working closely with peers and teams to remove obstacles, articulate trade-offs, and secure funding
Develop a strategy on how we leverage our different vendors and the tools they bring to Affirm
Coach and mentor your management team to increase their impact through regular performance development and feedback conversations
Cultivate a respectful and supportive environment for all team members that effectively leverages the diversity of the team
Work with the different backgrounds and disciplines on your team to ensure that everyone has clear and actionable growth opportunities

Our take

Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.

Boasting over 21M consumers and 337,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.

Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-11% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (2)

Company

Funding (last 2 of 5 rounds)

Sep 2020

$500m

SERIES G

Apr 2019

$300m

SERIES F

Total funding: $1.1bn

Company benefits

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
Supportive Communities: Get involved with our employee resource groups and community groups
Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
Generous Time Off: Take the time you need when life happens
Health Benefits: Get a plan that fits your needs
Mental Healthcare: Take care of your mind with great mental health programs
Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
Learning & Development: Engage in exciting learning programs to level up your growth

Company HQ

Chinatown, San Francisco, CA

Leadership

Max Levchin

(Co-Founder & CEO)

Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.

Share this job

View 117 more jobs at Affirm