Staff Technical Product Manager, ServiceNow
AI Observability
$158.5-277.5k
Salary based on Bay Area candidates, salary for remote locations and CAD candidates may differ
More information about location
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$158.5-277.5k
Salary based on Bay Area candidates, salary for remote locations and CAD candidates may differ
More information about location
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years of experience in product management or a related field, with a focus on enterprise software
- 5+ years of experience working with the ServiceNow platform
- Proven track record of successfully launching and managing IT infrastructure, application, and endpoint monitoring and observability products
- Deep expertise in ServiceNow platform architecture, particularly ITOM, Event management, Metric intelligence, Health Log Analytics (HLA), and Digital Employee Experience (DEX)
- Strong understanding of IT service management (ITSM) best practices
- Excellent communication, collaboration, and presentation skills
- Ability to translate technical concepts into clear and concise language for both technical and non-technical audiences
- Data-driven approach with a strong focus on user needs and business goals
Desirable
- Experience working with DevOps methodologies and practices
- Experience with observability/monitoring tools like Splunk, Logic Monitor and similar
- Knowledge of AI solutions and large language models like OpenAI. Mistral etc
- Experience with API design and integration
- Experience with cloud computing platforms (AWS, Azure, GCP)
What the job involves
- As a Technical Product Owner for the ServiceNow AI Observability and Intelligence platform, you'll play a key role in shaping the future of our core platform offerings
- You'll bridge the gap between business requirements and technical execution, leading the product strategy and roadmap for AI-fueled Infrastructure, application, and endpoint observability at ServiceNow using the ServiceNow platform and products like ITOM, Event management, Metric intelligence, Health Log Analytics (HLA), Digital Employee Experience (DEX)
- This collaborative role requires you to partner closely with IT operations, engineering, design, and product BU
- You'll be a champion for our ServiceNow observability platform and products, driving adoption and maximizing their value for our customers
- Translate business requirements into clear, actionable technical specifications for development
- Partner with business product managers and stakeholders to define the product vision, roadmap, and user experience for the ServiceNow observability and intelligence platform
- Craft compelling user stories that maximize value and address user needs
- Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery
- Collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines
- Champion clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders
- Participate in user acceptance testing (UAT) and advocate for improvements based on user feedback
- Maintain the conceptual, design, and technical integrity of product features and components
- Build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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