Associate Product Operations Manager, Oscar Health

• 1+ years of experience in project management, data, healthcare, strategy or consulting
• 2+ years of that experience involves working directly with engineers and designers
• 2+ years of experience with common project management tools such as Jira or Monday.com

Desirable

• We are currently hiring for two Associate Product Operations Manager positions
• By applying for this position, you will be considered for a top-priority open position within the Product Operations team; a specific role will be determined during the hiring process based on the highest priority need
• As an Associate Product Operations Manager, you will partner closely with Product team members, Engineering, business teams, external partners, and other stakeholders
• In one role, you will work with stakeholders across two domains
• The first domain manages our Rosco tool, which empowers our Care Teams to guide members as they plan and get care
• The second domain is focused on enhancing the Digital Member Experience (DMX) across the care journey, from onboarding to finding care and estimating costs
• In the second role, you will partner closely with Product team members, Engineering, business teams, external partners, and other stakeholders within the Care Group domain
• This domain's scope focuses on improving the Care Delivery tooling that Oscar’s virtual clinicians use while planning and providing care, improving the digital member experience while getting care, and guiding patients to the most appropriate care through decision support, education, and data sharing
• You will report to a Senior Manager, Product Operations
• Build and maintain effective relationships with Product Management, Design, Engineering, Data Science and other stakeholders to deliver on department programs and objectives
• Understand key development and/or planning processes to assist in the design of best practices, policies, automated procedures and technical standards to improve efficiency and quality
• Implement process changes on a prioritized basis
• Partner with management and/or aligned stakeholders (Product Manager, Data Scientist and/or Engineer) to analyze data and workflows to determine opportunities for process improvement
• Create and maintain documentation to make processes sustainable and scalable
• Apply project management strategies to ensure tasks are completed timely and risks/delays are surfaced proactively to manager and stakeholders
• Execute on product delivery processes within scrum teams and administer key tech-wide tools and processes as needed based on business demands, and in accordance with business direction
• Product delivery processes may include: facilitating internal communications around project status, feature launches and dependencies, working with stakeholders in Product Management & Engineering to specify test and acceptance criteria for manual QA testing, including documenting test plans & scenarios and owning bug/issue triage and resolution, and ensure that bugs are escalated and triaged appropriately
• Administering key tech-wide tools and processes may include: facilitating internal communications to solicit feedback, socialize solutions and gain buy-in before implementing changes, owning tool administration related to aligned domain, including recurring maintenance activities, issue triage and resolution and roll out process changes to impacted stakeholders, including communications and trainings
• Manage relationships and issue resolution with 3rd party vendors
• Compliance with all applicable laws and regulations
• Other duties as assigned