Mid-Market Account Manager, Replit

• 3-5+ years in a quota-carrying Sales or Account Management role managing a mid-market book in SaaS or developer tools
• Proven ability to expand product usage while growing your book of business and triaging renewal risk
• Track record of consistently hitting renewal and expansion targets across a multi-account portfolio
• Experience blending product-led signals (usage/adoption data) with direct selling
• Comfort owning a number: forecasting accurately, managing pipeline across dozens of accounts, and closing deals ranging from quick renewals to larger negotiated expansions
• Excellent communication skills, with the ability to sell technical value to both technical and non-technical audiences
• Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
• Ability to quickly learn and articulate the value of new technologies to diverse customer segments
• Strong problem-solving skills and a consultative approach to uncovering expansion opportunities
• Passion for AI/automation and staying current with industry trends
• Comfort with data analysis, especially product usage data, to identify growth signals and prioritize outreach

Desirable

• Replit is experiencing extraordinary growth across our customer base and seeking a Mid-Market Account Manager with strong communication skills to drive retention, expansion, and customer success
• Candidates with Sales or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal
• We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI
• You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth
• Execute renewal processes with a focus on expansion and long-term partnership development
• Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
• Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
• Lead onboarding programs that accelerate customer time-to-value and platform adoption
• Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
• Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
• Gather and communicate valuable customer feedback, championing their interests within Replit
• Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance