Senior Operations Manager, Housr
United Kingdom
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More information about location
4 days a week in office (St. Peter's Square, Manchester)
Property search and energy billing management for tenants and landlords
Open for applications
Property search and energy billing management for tenants and landlords
21-100 employees
Open for applications
+ Share Options
More information about location
4 days a week in office (St. Peter's Square, Manchester)
21-100 employees
Company mission
To revolutionise the way that the student property market works.
Role
Who you are
- You’ve led operations within a fast-growing startup, scale-up or tech business - and you know what “good” looks like when scaling
- You’re comfortable owning complex day-to-day operations, firefighting when needed, and then turning those learnings into repeatable processes
- You have experience in people operations across the employee lifecycle, and you care about creating a structured and rewarding environment for our staff to work in
- You’re highly data-driven: you can build simple reporting, spot trends, and translate metrics into clear actions
- You’ve managed (or heavily influenced) customer service performance - and you care deeply about customer experience
- You’re confident owning and improving our tooling stack (e.g., customer support tools, internal systems, workflows), and driving engagement/adoption across teams
- You communicate clearly, work well cross-functionally, and you’re open to giving and receiving feedback
- You combine strategic thinking with hands-on delivery — you’re happy to roll your sleeves up when required
What the job involves
- We’re looking for an experienced Senior Operations Manager to take ownership of the day-to-day operations of our UK bills and rental products
- This is a hands-on role that blends operational excellence, customer experience leadership, systems ownership, and performance analysis
- You’ll be responsible for ensuring our UK operations run smoothly and scale effectively — from customer service delivery and SLA performance, through to tooling adoption and the operational insight that helps us make better decisions
- UK operational ownership: Manage the day-to-day operations of our bills and rental products in the UK, ensuring a smooth, reliable customer experience
- Customer service leadership: Own customer service delivery across the UK
- People Operations: Supported by our COO and Finance Director, you’ll manage our people systems end-to-end: HRIS, onboarding, benefits, access, documentation - keeping things clean, joined up, and reliable
- Process improvement: Identify bottlenecks and failure points, implement better processes, and create scalable operating procedures so we can grow without breaking
- Tooling stack & adoption: Oversee our operational tooling stack and drive engagement across the company - including process design, documentation, training, and ensuring tools are used consistently
- Operational reporting: Build and maintain dashboards and regular reporting cadences (weekly/monthly), ensuring teams have clarity on what’s working and what needs attention
Application process
- First Stage - Video call with our COO (45 mins)
- Second Stage - F2F Meeting (including presentation task) with our two senior members of the team (60-75 mins)
- Third Stage - Final interview with our CEO
- Offer - If we think it’s a good fit, we’ll make you an offer!
Our take
Founded by friends who met at university themselves, Housr is a rental app that utilises AI to reduce the hurdles for students looking to land a property. A seamless system for both landlords and renters alike, the streamlined system likens itself to Tinder, operating with the same ergonomic swiping system as the dating app.
It’s a savvy idea, and one that speaks to a whole generation of young people fed up with high prices and unsustainable living situations. The app not only works for renting a property, but for bill management and housemate searches too, reflecting a market trend towards all-in-one mobile applications. The bill management function allows seamless bill sharing between parties, whilst the housemate search uses the same swiping function to ensure a seamless customer journey.
Achieving three funding rounds in two years, Housr is definitely off to a promising start. Its next step will be to capitalise on its 186% year-on-year growth and expand its operations to universities in the USA.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Chorlton-on-Medlock, Manchester, UK
Leadership
Harry Neil Panter
(Co-Founder & CEO)Also a Fellow at Sigma Squared Society, Co-Chair Young Directors and Founders Group and is a freelancer at Real Consultancy.
Ben Clayton
(Co-Founder & CTO)Previously a Full Stack Software Engineer at Cara Digital and was a Materials Management Assistant for the NHS.
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